Salesforce Service Cloud developer

At TechBiz Global, we are providing recruitment service to our TOP clients from our portfolio. We are currently seeking an Salesforce Service Cloud developer to join one of our clients' teams. If you're looking for an exciting opportunity to grow in a innovative environment, this could be the perfect fit for you.

Key Responsibilities:

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Lead the design, configuration, and deployment of Salesforce Service Cloud and Agentforce solutions tailored to business requirements.

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Analyze current customer service processes and recommend improvements leveraging Salesforce capabilities.

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Integrate Salesforce Service Cloud with other enterprise systems (e.g., ERP, telephony, knowledge bases) using APIs and middleware.

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Collaborate with business stakeholders, IT teams, and third-party vendors to gather requirements and deliver end-to-end solutions.

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Develop and maintain technical documentation, process flows, and user guides for implemented solutions.

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Provide technical leadership and best practices for customer service design, case management, and automation within Salesforce.

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Conduct user training sessions and support change management activities to ensure successful adoption.

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Monitor system performance, troubleshoot issues, and implement enhancements as needed.

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Ensure compliance with data security, privacy, and regulatory requirements in all integrations and configurations.