Desktop Deployment Specialist
Description
Key Responsibilities
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Manage the daily coordination and deployment of IT equipment for new employees, working closely with hiring managers.
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Coordinate the ordering and activation of mobile phones for new hires and existing employees, working directly with telecommunications vendors to resolve order, account, and service issues.
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Handle requests for purchasing computers and peripherals, ensuring accurate documentation, addressing questions, and resolving concerns related to purchases and inventory.
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Create Requisitions and Purchase Orders in our hardware ordering system for refilling office hardware stock and on behalf of the customers.
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Create shipping labels and track orders from placement to delivery, ensuring that packages meet customer specifications and arrive on time.
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Investigate and resolve any shipping delays, verifying that purchase orders match shipments.
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Assist in managing and monitoring inventory control systems, ensuring equipment is available and accounted for.
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Evaluate and prioritize business-critical hardware for the organization.
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Deploy new computers to employees and new hires.
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Collaborate with the Procurement Team to address asset tracking, equipment redeployments, and basic PC/MAC repairs and troubleshooting.
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Provide high-level desktop support by resolving configuration issues, reviewing changes with clients, and maintaining documentation for desktop deployment procedures.
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Field incoming technical support requests from both local and remote end users with a focus on excellent customer service.
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Provide occasional support and troubleshooting for meeting-room audio/visual and collaboration technology.
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Maintain an incident management system to track technical problem histories and resolutions.
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Participate in special projects and perform administrative tasks as required.
Required Qualifications:
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1+ years of experience deploying Windows and MacOS computers, with a preference for experience using Intune and Jamf.
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Bilingual proficiency in English and French, with the ability to communicate effectively with both technical and non-technical stakeholders.
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Strong knowledge of Windows 11, including the ability to diagnose, troubleshoot, and resolve hardware/software issues.
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Proficiency in Microsoft applications: Word, Excel, and Outlook.
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Experience supporting and troubleshooting meeting-room audio/visual and collaboration technology, including conferencing equipment, displays, cameras, microphones, and Microsoft Teams Rooms or similar platforms.
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Excellent communication skills in both written and verbal formats, with the ability to work collaboratively in a team environment.
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Superior attention to detail, organizational skills, and the ability to prioritize effectively.
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A strong commitment to providing high-quality customer service.
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A willingness to continue learning and improving technical skills.
Preferred Qualifications:
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Experience working in a support role for a software organization.
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ITIL knowledge and experience.
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Familiarity with ITSM ticketing systems and ServiceNow.
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Experience deploying equipment to a remote workforce.
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Previous experience with Jaggaer is a plus.
Salary Range
The hiring range for this role is $50,000 to $65,000 CAD per year.
Final compensation will be based on experience, skills, market conditions, and internal equity.