Manager, Systems Engineering (Point-of-Sale)
Description
Job Posting Title:
Manager, Systems Engineering (Point-of-Sale)
Req ID:
10159873
Job Description:
“We Power the Magic!” That’s our motto at Disney Experiences (DX). Our team creates world-class immersive digital experiences for the Company’s premier vacation brands including Disney’s Parks & Resorts worldwide, Disney Cruise Line, Aulani, a Disney Resort & Spa, and Disney Vacation Club. We are responsible for the end-to-end digital and physical Guest experience for all technology & digital-led initiatives across the Attractions & Entertainment, Food & Beverage, Resorts & Transportation and Merchandise lines of business as well as other initiatives including MyDisneyExperience and Hey, Disney!
This role sits in the Retail, Restaurant & Supply Chain Technology organization within Technology & Digital for Disney Experiences. It works closely with operations and tech teams from across the company.
The role will report to the Senior Manager.
About The Role & Team
We're hiring a POS Technology Manager to own point-of-sale (POS), Kitchen Display Systems (KDS), and mobile ordering across hundreds of retail and dining locations; places where uptime isn't just an SLA, it's part of the guest experience. This role suits someone who connects the dots: an incident pattern here, a hardware refresh there, a vendor SLA that ties it all together. You'll need real curiosity too, since this stack never sits still.
What You'll Do
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Lead and grow a team of systems engineers — hire, develop, set on-call coverage, and build a culture that looks for patterns in incidents, not just closes tickets.
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Own reliability across POS, KDS, and mobile ordering — hardware and software — driving troubleshooting and root-cause fixes
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Manage budgets and billing in MyPPM, and support forecasting and accruals
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Lead rollouts, upgrades, and new location openings, and manage vendor relationships
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Own the hardware lifecycle — deployment, refresh, retirement, ruggedization, and security patching across our Android/Windows/iOS fleet via SOTI
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Own disaster recovery across all platforms, including drills and leading recovery when something breaks
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Manage key vendors — our L2/L3 support partner and hardware break-fix team — on SLAs and performance
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Be the go-to for PCI-DSS/SOC audits and security incident response
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Guide infrastructure and systems architecture decisions, including LAN/WAN and telecom projects
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Weigh in on planning and estimation with a technical lens, keeping projects on time and in scope
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Track emerging tech and push the team to work smarter - including using AI to improve how the team operates
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Personally support on-call escalations and lead the hypercare during go-lives and critical incidents, not just staff the rotation
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Build and maintain system health dashboards and KPIs (e.g., Splunk, Datadog, ELK) to give the team and stakeholders visibility into reliability
Required Qualifications
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8+ years in POS or retail/restaurant technology, with strong background in POS hardware, payment processing, and back-of-house integrations , 3+ years managing engineers or technical staff, with a track record of hiring and developing talent
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Experience with Kitchen Display Systems (KDS) and/or mobile ordering platforms
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Comfort with Android-based smart clients and Windows-based server environments
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Systems thinking — you connect patterns across incidents, hardware, vendors, and process instead of solving each in isolation
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Practical experience with agile methodologies (Scrum, Lean, etc.)
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Learning mindset and excellent communication skills, including with non-technical stakeholders
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A leader who motivates teams, fosters creativity, and drives excellence
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An advocate for a diverse and inclusive culture where every team member feels a sense of belonging
Preferred Qualifications
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Hardware lifecycle and MDM experience at scale (SOTI experience is a plus), including mixed-OS security patching (Android/Windows/iOS)
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Basic hardware literacy (CompTIA A+ level) and familiarity with ruggedization standards (IP rating, MIL-STD-810)
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Strong SQL skills
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Working understanding of networking fundamentals, including how 802.1X and certificate-based WiFi authentication affect device connectivity
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Experience with PCI-DSS and/or SOC audit support and security incident response
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Experience leading disaster recovery/business continuity execution for critical, distributed systems
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Experience managing outsourced vendors and/or field service partners across organizational boundaries
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Hands-on comfort using AI tools to improve how a team works
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Multi-site rollout experience across geographically dispersed (including international) locations
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Hands-on experience with cloud platforms (AWS or Azure); cloud fundamentals certification a plus
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Experience building observability/monitoring dashboards using tools like Splunk, Datadog, or ELK
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Comfort working on-call and leading hyper care support during launches or major incidents
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Experience in a theme park, resort, or large-scale hospitality environment
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Familiarity with ITSM tools (e.g., ServiceNow)
Required Education
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Bachelor's Degree in Computer Science, Information Systems, Software, Math, Electrical or Electronics Engineering, or comparable field of study, and/or equivalent work experience
The hiring range for this position in Orlando, FL is $148,300 to $198,800 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.
Job Posting Segment:
DX Technology
Job Posting Primary Business:
Commerce
Primary Job Posting Category:
Systems Engineer
Employment Type:
Full time
Primary City, State, Region, Postal Code:
Lake Buena Vista, FL, USA
Alternate City, State, Region, Postal Code:
Date Posted:
2026-09-11