Human Resources Generalist
Description
Company Overview
Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today!
Responsibilities
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Maintain regular engagement with employees, both onsite and virtually, to support a positive organizational climate and alignment with company culture.
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Interact regularly with employees to build trust and promote open, transparent communication.
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Conduct focus group discussions with employees to gather feedback and provide summary reports with key insights and conclusions.
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Provide professional HR support to employees by addressing concerns and ensuring familiarity with company policies and procedures.
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Guide employees through company processes to promote a positive employee experience.
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Participate in the conceptualization, planning, and execution of initiatives designed to improve employee engagement and satisfaction.
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Assist in organizing events and coordinating with suppliers, including identifying potential partners for the Everise Privileges program.
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Respond to internal and external HR-related inquiries and provide timely assistance.
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Maintain accurate personnel records (e.g., payroll data, employee information, leave records, turnover data) in both physical files and HR systems.
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Ensure employment documentation and requirements are properly maintained and compliant.
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Liaise with other departments such as payroll, benefits, and other support functions as needed.
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Support the candidate selection and confirmation process, including assisting with the pre-selection of internal promotions.
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Assist supervisors with performance management processes and documentation.
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Schedule and coordinate meetings, interviews, HR events, and maintain the team’s agenda.
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Coordinate training sessions and seminars.
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Conduct employee orientations and onboarding activities and ensure records for new hires are updated.
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Assist with HR initiatives and projects, including collecting and analyzing employee feedback.
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Support offboarding processes, including coordination related to benefits and documentation for former employees.
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Perform other duties and responsibilities assigned to the role.
Qualifications
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Bachelor’s degree in Industrial Psychology, Business Administration, Human Resources, or a related field.
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Minimum of 2 years of experience in Human Resources.
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Proficiency in Microsoft Office applications.
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Strong organizational and interpersonal skills.
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Strong analytical and problem-solving abilities.
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Ability to manage multiple priorities and work effectively in a fast-paced environment.
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Flexibility to work varied hours when required.
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High level of reliability in task completion and attendance.
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Strong teamwork and coordination skills.
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Experience with HRMS platforms, payroll systems, or the ability to quickly learn the organization’s employee management software (e.g., Workday).
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Knowledge of local labor laws and employment regulations.
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English proficiency at an intermediate level or higher (B2 or above).
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Must be amenable to working onsite at our Villa Nueva site Boulevard Los Reformadores 11-70, Zona 4, Villa Nueva
If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.