Help Desk Administrator

Key Responsibilities

We are looking for a Help Desk Administrator to join our dynamic Help Desk team.

The ideal candidate will possess strong expertise in troubleshooting Microsoft Windows-based environments, Microsoft 365 services, endpoint management tools, and end-user support, as well as excellent communication skills to effectively assist and train end users.

Major Responsibilities

• Provide technical support to users of Microsoft Windows-based systems, including desktop computers, laptops, and servers.

• Install, configure, and troubleshoot Microsoft Windows operating systems, Microsoft 365 apps, software applications, and hardware devices.

• Troubleshoot Active Directory, Entra ID, Azure, Exchange Server, and Microsoft 365 environments.

• Manage and support Windows devices using Microsoft Intune MDM.

• Provide basic Mac OS support for end users, including troubleshooting common macOS issues.

• Support Mac device management using Kandji MDM.

• Support printer issues, including cases where users are unable to print.

• Provide end-user training on Microsoft Windows, Microsoft 365 products, and related services.

• Work with other IT team members to ensure the smooth operation of the company’s IT infrastructure.

Qualifications

• 2–4 years of experience in Microsoft Windows system administration or Help Desk support.

• Experience with Active Directory, Entra ID, Azure, Exchange Server, Microsoft 365 apps, and other Microsoft products and services.

• Good knowledge of Microsoft Intune MDM management for Windows device administration.

• Basic knowledge of Mac OS support and Kandji MDM for Mac device management.

• Strong troubleshooting skills.

• Excellent written and verbal communication skills.

• Ability to work independently and as part of a team.

• Ability to learn new technologies quickly.

• Familiarity with cloud computing technologies is a plus.

• Linux knowledge – Advantage.