Director, Engineering (Business Strategy, Platform Roadmap & Client Experience)

Together we fight for everyone’s opportunity for a better financial future.

We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future.  We know that reaching this future depends on our actions today.

Like our Purpose Statement, Voya believes in being bold and committed to action.  We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.

Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage – Apply Now

About the Role

Voya is building a next-generation, AI-native Wealth Management platform designed to serve as the digital front door for the enterprise. This platform will create a unified client experience across Retirement, Employee Benefits, Wealth Management, and Investment Management, enabling clients to seamlessly discover, engage, and transact across Voya's full suite of solutions.

The Director, Engineering (Business Strategy, Platform Roadmap & Client Experience) serves as the critical bridge between business strategy, product management, customer experience, and engineering execution. This leader translates enterprise priorities into technology roadmaps and ensures delivery of a scalable platform that connects participants, plan sponsors, advisors, employers, and individual investors through a single, integrated ecosystem.

This role is ideal for a technology leader who understands both business growth objectives and modern digital platform architectures. The successful candidate will help shape the future of Voya's digital experience by creating technology capabilities that drive client acquisition, retention, cross-sell expansion, and long-term relationship growth.

What You'll Do

Own the Business-to-Technology Roadmap

• Develop and maintain a multi-year technology roadmap aligned with Voya's strategic growth priorities across Retirement, Wealth Management, Employee Benefits, and Investment Management.

• Translate executive business objectives into actionable technology initiatives, investment plans, and engineering priorities.

• Partner with Product, Engineering, Architecture, Operations, and business leaders to define sequencing, dependencies, and outcomes.

• Ensure technology investments are prioritized based on business value, client impact, enterprise scalability, and regulatory requirements.

Lead the "One Front Door" Strategy

• Drive development of a unified digital experience serving both B2B and B2C client segments.

• Define capabilities that create a seamless experience across:

• Retirement participants

• Plan sponsors

• Advisors

• Employers

• Individual investors

• Wealth Management clients

• Partner across business areas to eliminate client friction and create connected customer journeys.

• Ensure clients can easily discover, access, and engage with relevant Voya products and services through a common platform experience.

Connect Enterprise Businesses Through Technology

• Build alignment across Retirement, Employee Benefits, Investment Management, and Wealth Management teams.

• Identify opportunities to leverage shared digital capabilities, customer data, AI solutions, and platform services.

• Champion enterprise-wide thinking instead of line-of-business optimization.

• Drive platform strategies that increase customer lifetime value and improve client retention.

Drive AI-Native Digital Transformation

• Partner with Product and Engineering leaders to embed AI-driven experiences across the client lifecycle.

• Identify opportunities for:

• Intelligent recommendations

• Personalized financial guidance

• Conversational experiences

• Digital onboarding

• Cross-sell and next-best-action capabilities

• Ensure AI investments remain aligned with business outcomes and customer needs.

• Drive adoption of modern digital, cloud, data, and AI capabilities across the platform.

Deliver Business Outcomes

• Define success metrics tied to client adoption, engagement, retention, cross-sell growth, digital utilization, and advisor productivity.

• Establish governance mechanisms to monitor roadmap progress and business value realization.

• Lead executive-level communications regarding priorities, progress, risks, and investment decisions.

• Drive decision-making across highly matrixed stakeholder groups.

Stakeholder Leadership

• Serve as the primary liaison between business executives and technology teams.

• Facilitate prioritization discussions among competing business units and stakeholder groups.

• Build consensus around strategic technology decisions.

• Present roadmap recommendations and investment cases to senior leadership.

Qualifications

Required Experience

• 10+ years of progressive experience spanning technology, product, strategy, digital transformation, or engineering leadership.

• Experience leading large-scale digital platform or customer experience initiatives.

• Experience operating within highly regulated industries, preferably financial services, retirement, wealth management, insurance, or investment management.

• Proven ability to translate business strategy into technology execution.

• Demonstrated success leading complex cross-functional programs with multiple stakeholders.

Preferred Experience

• Experience supporting Wealth Management, Retirement Services, Employee Benefits, Investment Management, or FinTech platforms.

• Experience building platform-based ecosystems serving multiple customer segments.

• Knowledge of advisor technology, participant experience platforms, client onboarding, customer portals, or wealth management solutions.

• Experience leveraging AI, analytics, and automation to improve customer outcomes.

• Familiarity with cloud-native digital platforms, APIs, data ecosystems, and modern engineering delivery models.

Leadership Competencies

• Enterprise mindset with strong business acumen

• Strategic thinker with exceptional execution discipline

• Influential leader capable of aligning diverse stakeholders

• Strong communicator across executive, business, and technical audiences

• Data-driven decision maker

• Client-centric and growth-oriented

• Comfortable operating in ambiguity and driving transformation

Success Measures

Within the first 12–24 months, this leader will:

• Establish and execute the enterprise roadmap for the AI-native digital platform.

• Deliver measurable progress toward the "one front door" client experience strategy.

• Improve cross-business client engagement and product adoption.

• Increase integration across Retirement, Employee Benefits, Wealth Management, and Investment Management offerings.

• Accelerate delivery of scalable digital capabilities that drive client growth, retention, and long-term value creation.

• Build strong alignment between business strategy and engineering execution.

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Compensation Pay Disclosure:

Voya is committed to pay that’s fair and equitable, which means comparable pay for comparable roles and responsibilities.

The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya offers incentive opportunities (i.e., annual cash incentives, sales incen