Implementation Consultant
Description
LiveRamp is the data collaboration platform of choice for the world’s most innovative companies. A groundbreaking leader in consumer privacy, data ethics, and foundational identity, LiveRamp is setting the new standard for building a connected customer view with unmatched clarity and context while protecting precious brand and consumer trust. LiveRamp offers complete flexibility to collaborate wherever data lives to support the widest range of data collaboration use cases—within organizations, between brands, and across its premier global network of top-quality partners.
Hundreds of global innovators, from iconic consumer brands and tech giants to banks, retailers, and healthcare leaders turn to LiveRamp to build enduring brand and business value by deepening customer engagement and loyalty, activating new partnerships, and maximizing the value of their first-party data while staying on the forefront of rapidly evolving compliance and privacy requirements.
Implementation Consultant
LiveRamp is the data collaboration platform of choice for the world’s most innovative companies. A groundbreaking leader in consumer privacy, data ethics, and foundational identity, LiveRamp is setting the new standard for building a connected customer view with unmatched clarity and context while protecting precious brand and consumer trust. LiveRamp offers complete flexibility to collaborate wherever data lives to support the widest range of data collaboration use cases—within organizations, between brands, and across its premier global network of top-quality partners.
Hundreds of global innovators, from iconic consumer brands and tech giants to banks, retailers, and healthcare leaders turn to LiveRamp to build enduring brand and business value by deepening customer engagement and loyalty, activating new partnerships, and maximizing the value of their first-party data while staying on the forefront of rapidly evolving compliance and privacy requirements.
You will
As a Core Implementation Manager , you will lead the end-to-end implementation of our SaaS platform for enterprise customers, ensuring successful onboarding, configuration, integration, deployment, and adoption. You will work cross-functionally with Product, Engineering, Customer Success, Sales, and Support teams to deliver projects on time, within scope, and with a high standard of quality.
This role requires strong project management capabilities, exceptional stakeholder management, excellent communication skills, and hands-on experience managing complex SaaS implementations from initiation through production go-live.
Customer Implementation & Delivery
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Manage the complete SaaS deployment lifecycle for enterprise clients, from initial kickoff through final production.
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Formulate comprehensive rollout strategies, including project timelines, critical milestones, risk mitigation, and resource planning.
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Lead launch meetings to define project scope, governance structures, success metrics, and manage stakeholder objectives.
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Execute high-quality delivery across multiple simultaneous customer engagements.
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Liaise with clients to capture, confirm, and archive both business and technical specifications.
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Convert complex business needs into actionable configuration steps and implementation roadmaps.
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Guarantee that all project artifacts satisfy established quality benchmarks and deadline commitments.
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Oversee project interdependencies and resolve any obstacles to successful platform adoption.
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Direct production readiness assessments and supervise client go-live procedures.
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Perform project wrap-up evaluations and facilitate seamless handoffs to Support and Customer Success teams.
Project Management
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Take ownership of project scope, scheduling, budgeting, risk identification, and change management processes.
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Monitor project health using standard methodologies and transparent reporting tools.
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Spot potential project threats early to apply effective preventative measures.
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Bring urgent matters to leadership attention along with proposed resolution paths.
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Ensure implementation documentation is updated and accurate throughout the project life cycle.
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Organize routine status updates for both internal teams and external partners.
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Update implementation trackers and provide precise visibility into project advancement.
Cross-functional Collaboration
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Partner with Product teams to convey customer requirements and suggest platform enhancements.
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Collaborate with Engineering to align on technical prerequisites and release cycles.
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Consult with Solution Architects to confirm the viability of proposed technical designs.
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Sync with Customer Success Managers to guarantee a frictionless post-implementation experience.
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Engage with Sales during project initiation to confirm implementation preparedness.
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Jointly establish operational readiness with Support teams prior to client launch.
Customer Stakeholder Management
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Act as the primary point of contact for all implementation-related client communications.
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Cultivate reliable partnerships with client project leads and executive sponsors.
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Deliver prompt updates regarding project risks, milestones, and pending actions.
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Lead sessions to facilitate decision-making and secure necessary client sign-offs.
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Maintain alignment of customer expectations throughout the onboarding journey.
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Encourage client adoption by sharing implementation expertise and industry best practices.
Process Excellence
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Refine and enhance delivery frameworks, playbooks, templates, and standard protocols.
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Uncover ways to boost delivery speed and streamline implementation workflows.
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Unified implementation records and shared knowledge assets.
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Participate in initiatives aimed at continuous improvement for the implementation team.
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Document insights from completed projects to inform and improve future engagements.
Quality & Compliance
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Verify that all deployment tasks adhere to internal privacy, security, and regulatory standards.
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Audit delivery quality prior to handoff for customer use.
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Confirm the presence of exhaustive documentation for every delivery project.
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Uphold strict adherence to established project governance protocols.
Success Milestones
Within 6 Months
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Competently direct several full-cycle SaaS deployments with minimal guidance.
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Ensure at least 90% of assigned engagements meet their target completion dates.
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Establish robust partnerships with Product, Engineering, and Customer Success stakeholders.
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Show mastery of delivery frameworks, governance standards, and project tools.
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Keep implementation records current and comprehensive for all projects.
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Receive commendable feedback from clients regarding their onboarding experience.
Within 12 Months
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Manage extensive and multifaceted enterprise implementation programs autonomously.
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Consistently hit delivery milestones across a portfolio of concurrent engagements.
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Shorten onboarding cycles by implementing workflow efficiencies.
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Guide new team members in mastering delivery best practices.
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Achieve tangible gains in client satisfaction during the implementation phase.
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Serve as a reliable consultant for both internal teams and customer partners.
Within 18 Months
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Direct high-stakes implementation efforts across various global regions or business segments.
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Lead the charge on standardizing delivery processes and driving operational excellence.
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Add value to the implementation framework and internal best practice repositories.
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Optimize delivery predictability and client happiness through data-driven process changes.
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