Small and Medium Business Commercial Manager

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary

This job involves leading functional projects and programs, partners with others to analyze business trends, and recommends best practices. A Manager, Sales Development, contributes to business or process improvements within the function.

Job Description

Essential Responsibilities

• Lead functional sales development projects and programs.

• Partner with others to analyze business trends.

• Recommend best practices for sales development.

• Contribute to business or process improvements.

• Mentor and guide team members to achieve sales objectives.

Minimum Qualifications

• 5+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Additional Responsibilities & Preferred Qualifications

We are seeking a highly driven SMB Commercial Manager to join the IGM SMB team. This role is responsible for portfolio management and driving SMB growth initiatives, managing commercial programs, and developing scalable vendor partnerships and operating models that support customer acquisition, revenue growth, and operational excellence across the IGM region.

About the role

At PayPal, we process over $1.5 trillion in annual payment volume across more than 160 countries, connecting consumers and businesses around the world through innovative commerce solutions. Our roots are deeply embedded in serving small businesses, helping them seamlessly send, receive, and accept payments globally. Today, PayPal continues to empower SMBs of all sizes, from freelancers and entrepreneurs to large cross-border e-commerce sellers

The ideal candidate is a commercially minded problem solver who thrives in ambiguity, enjoys working cross-functionally, and is passionate about helping SMBs grow. You'll combine strategic thinking, analytical rigor, strong stakeholder management, and operational excellence to unlock growth opportunities and deliver meaningful business impact across the region.

Key Responsibilities

• Develop and execute comprehensive growth strategies across the SMB customer lifecycle, leveraging product, pricing, marketing, sales, support, and operational levers to drive acquisition, activation, retention, and revenue growth.

• Examine, analyze and monitor performance across the end-to-end customer journey, identifying growth opportunities and translating insights into impactful commercial programs.

• Lead cross-functional initiatives across the IGM region, partnering with Product, Marketing, Sales, Account Management, Support, Finance, Operations, and local market teams to deliver revenue and margin growth for the SMB segment.

• Design and execute go-to-market programs, including merchant attach and adoption initiatives, to drive incremental TPV, customer engagement, and revenue growth.

• Partner closely with local markets to develop a deep understanding of SMB customer needs, market dynamics, growth drivers, and competitive landscapes, translating insights into scalable commercial strategies.

• Own the design, implementation, and optimization of vendor operating models that support long-tail SMB segments, ensuring scalability, operational efficiency, and strong customer outcomes.

• Manage vendor relationships and performance, including onboarding, governance, KPI tracking, SLA management, and ongoing optimization to ensure vendors deliver against business objectives.

• Monitor key business metrics and growth KPIs, providing performance analysis, recommendations, and regular updates to senior leadership.

• Drive the introduction, adoption, cross-sell, and upsell of new products and solutions through close collaboration with global and regional stakeholders.

• Develop customer segmentation frameworks and apply both qualitative and quantitative insights to measure and optimize growth initiatives.

• Stay informed on industry trends, emerging technologies, competitive developments, and best practices in payments, fintech, SMB growth, and customer acquisition.

Qualifications

• 3+ years of experience in business strategy, commercial management, growth, consulting, business operations, vendor management, or a related field, preferably within fintech, payments, e-commerce, or financial services.

• Proven experience operating in the B2B space, with a passion for serving SMB customers in a fast-paced, innovative, and global environment.

• Demonstrated ability to lead and influence cross-functional teams, develop business cases, opportunity sizing and preparing strategic recommendations for senior executives

• Strong commercial acumen, combining strategic thinking with hands-on execution, and a track record of delivering measurable business outcomes.

• Excellent analytical and quantitative skills, with the ability to leverage data and insights to identify opportunities, solve complex problems, and drive growth.

• Experience managing complex strategic and operational initiatives across technical, operational, legal, policy, and commercial domains, while maintaining a strong customer-centric mindset.

• Demonstrated experience in vendor management, including vendor selection, governance, performance management, KPI/SLA oversight, and the design or management of scalable vendor-supported operating models.

• Exceptional written, verbal, and presentation skills, with the ability to simplify complex topics and influence stakeholders at all levels, including senior executives and C-suite leaders.

Subsidiary

PayPal

Travel Percent

0

PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. When making an application directly, we will never ask you to share passwords, one-time passcodes (OTP), or verificatio