Director of Client Partnerships
Description
Executive Partnership & Relationship Management
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Own executive relationships for a select portfolio of high-value and high-potential accounts, serving as the primary strategic partner to C-suite and VP-level stakeholders.
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Build a deep understanding of each client’s business, priorities, KPIs, and stakeholder landscape to guide strategic conversations and strengthen the partnership.
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Lead QBRs, executive business reviews, and key client conversations, and represent AiDigital alongside agency partners in strategic pitches.
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Navigate executive escalations, complex stakeholder dynamics, and internal client politics while insulating execution teams from political and relational friction.
Strategic Advisory & Value Realization
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Develop and own strategic account plans focused on long-term retention, relationship depth, and account growth.
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Identify opportunities to expand AiDigital’s impact by connecting client business needs with our programmatic, media, and technology capabilities.
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Ensure AiDigital’s work is tied to the business outcomes and KPIs that matter to each client, not just campaign-level performance.
Operational Alignment & Strategic Integration
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Translate client business priorities into clear direction for Client Service, Strategy, Growth, and Product teams.
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Ensure continuity from post-sale handoff through onboarding, execution, retention, and growth, keeping the original strategic vision connected to delivery.
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Maintain executive and strategic ownership while Client Service, Strategy, and Technical Account Management own day-to-day execution, media planning, and platform support.