Customer Support Analyst (Part Time)

ChargeAfter is pioneering the embedded lending network for point-of-sale consumer financing for merchants and financial institutions (FI). Powered by a network of lenders and a data-driven matching engine, ChargeAfter streamlines the distribution of credit into a single, secure, and reliable embedded lending platform. Merchants can rapidly implement ChargeAfter’s omni-channel platform online, in-store, and at every point of sale, enabling them to provide personalized financing choices to their customers.

Here at ChargeAfter, we are building the next unicorn in the Fintech industry and are looking for a talented and success-driven Customer Support Analyst to help make it happen!

• 0-3 years of experience in a relevant industry (Tech, eCommerce, SaaS) and/or similar role(s); current students (undergraduate or graduate) are okay

• Ability to work in shifts primarily covering evenings (up to 5pm - 8pm ET) and weekends 9am - 1pm / 1pm - 5pm ET

• Currently pursuing a Bachelor's degree or gaining equivalent relevant experience in Computer Science, Information Systems, or Business Technology.

• Demonstrate a sense of urgency with intention to solve problems efficiently and effectively

• Strong analytical and problem-solving skills

• Ability to explain technical issues to technical and nontechnical employees and customers

• Proficient in reading and applying knowledge from documentation, as well as creating knowledge articles

• Interpersonal and communication skills that can be applied across audiences

Preferred Qualifications

• Experience in research projects that required investigating issues and documenting findings

• Leadership roles in clubs or student government where problem-solving was essential

• Experience with Restful APIs, cloud platforms like Google Cloud Platform (GCP), and Azure

• Data analysis experience using Excel and Google Sheets,

• Exposure to ticketing systems (e.g., Jira, ServiceNow, or Zendesk)

• Retail or customer service experience (in-person or remote)

• Internship in technical support, customer success, or product support

ChargeAfter provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, or disability status.

 NYC Posting: In accordance with New York City Local Law 32, the expected salary for this role is between $40,000-$45,000. This role may be eligible for additional compensation in the form of bonuses and/or stock options. All offers to candidates will be based on a variety of factors, including but not limited to a candidate’s individual experience, skill set, background and other business and organizational needs.