Technical Quality Executive

1. Key Responsibilities

A. Customer & Site Support

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Conduct site visits across PAN India and overseas (if required) for product application support and complaint investigation

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Identify and resolve application-related issues at site

B. Complaint Handling & RCA

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Attend customer complaints along with Sales team

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Perform root cause analysis (RCA) using structured methodologies

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Provide corrective and preventive actions (CAPA) timely

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Prepare and submit technical reports to internal and external stakeholders

C. Technical Coordination

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Act as a link between Sales, Quality, Production, and Customers

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Gather technical feedback from customer sites and share insights for improvement

D. Quality Support

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Assist in monitoring critical quality parameters (density, thickness, adhesion, etc.)

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Support audits (Complaint wise), inspections (3rd party), and documentation as required

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Support ROPEX function when required

E. Documentation & Reporting

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Maintain records of site visits, complaints reports

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Prepare detailed inspection reports, MOMs, and technical findings

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Track closure of customer complaints and action points

F. Continuous Improvement

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Identify opportunities for product and process improvements based on field feedback

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Support implementation of best practices across plants and sites

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2. Qualification & Experience

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Education: Diploma / Degree in Mechanical or Industrial Engineering

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Experience: 3 to 5 years of relevant experience

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Preferred industries: Insulation (Rockwool / Glass Wool) , Ceramic, Glass

3. Skills Required

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Strong technical understanding of materials and applications

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Good knowledge of quality control and testing methods

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Ability to perform root cause analysis (RCA)

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Effective communication and coordination skills

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Willingness to travel extensively (PAN India & abroad)

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Problem-solving and customer-focused approach

4. Additional Requirements

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Ability to work in field conditions and customer sites

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Basic understanding of IMS standards (ISO 9001, ISO 14001, ISO 45001) is preferred

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Proficiency in report writing and MS Office tools

5. Key Performance Indicators (KPIs)

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Customer complaint closure time

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Effectiveness of RCA and CAPA

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Customer satisfaction feedback

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Quality improvement initiatives implemented

Education & Experience - Diploma mechanical 3 to 6 years or BE/B,tech in mechanical engineering 3 to 5 years