Senior Case Manager

Why Join EML?

An Award-Winning Celebratory Culture That Recognises You

EML is known for its strong culture of appreciation, connection and celebration. Our people benefit from a powerful Reward & Recognition program, with more than 30,000 recognition moments shared in a single year, making our people feel valued and supported.

Flexibility That Supports Your Life

After your probation (subject to performance), you have the flexibility to work from home along with the choice between:

• Monthly rostered days off , or

• A 9-day fortnight

giving you more control over your time and work life balance.

Grow With a Specialist Organisation

Because personal injury is the only thing we do, EML offers one of the most stable and future‑focused careers in the industry. Our deep expertise, purpose‑driven work and development pathways help you build a long‑term career in a field where your skills will always be in demand. EML’s investment in AI-powered technology is designed to reduce admin, giving you more time to focus on making a real difference in people’s lives.

Make a real difference in people's lives with EML

As part of our diverse team based in Adelaide, you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.

The purpose of this role is to pro-actively and effectively manage end to end workers compensation claims, including disability management aspects within the legislation or policy in a Self-Insured environment. The role acts as a senior member of the team, including coaching and escalations responsibilities.

This will be a permanent, full-time position based in our Adelaide office, with flexibility to work from home.

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What You’ll Be Doing

• Preparing and implementing proactive claims strategies within required timeframes to achieve optimal outcomes and minimise claim costs.

• Building and maintaining strong relationships with internal and external stakeholders to progress strategies and actions.

• Assessing liability and recovery matters in line with relevant legislation and policies, while undertaking ongoing reviews of entitlements and payments.

• Proactively managing rehabilitation providers and approving rehabilitation and wellness plans in accordance with self-insurance guidelines.

• Supporting injured workers through their recovery by promoting health and wellbeing and empowering them to actively participate in their treatment and return-to-work journey.

• Providing coaching, guidance and support to team members and assisting with escalated or complex claims matters.

What We’re Looking For

• Strong workers compensation claims management experience, preferably 3+ years in a self-insured environment.

• An empathetic, resilient and motivational approach to providing customer-centric support.

• Strong written and verbal communication skills, with the confidence to navigate challenging conversations.

• Excellent attention to detail and a strong commitment to accuracy.

• Highly developed stakeholder engagement and relationship management skills.

• The ability to proactively identify opportunities, develop effective strategies and drive claims outcomes.

• The confidence and experience to provide coaching, guidance and support as a senior member of the team.

Why You’ll Love Being Part of EML

You’ll enjoy a range of benefits designed to support your wellbeing, growth and success:

• Hybrid work options for better balance.

• Fitness Passport providing heavily discounted access to your local gyms, pools and fitness facilities.

• Discounts at 350+ retailers via RewardsHub plus discounts with corporate banking, super and private health insurance partners.

• Corporate wellbeing program , including gym and health insurance discounts.

• Comprehensive learning and development tailored to help you grow.

• More than a traditional Employee Assistance Program, our EAP provides access to professional medical advice and safety features for our employees and their families

• Company-wide celebration events that keep us connected.

• Annual incentive scheme + regular salary reviews .

Ready to Make an Impact?

If you're looking for a purposeful, people‑focused career with stability, balance and a culture that celebrates you we would love to hear from you.

Apply now and help people get their lives back.