Customer Advisor (French)
Description
David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a French speaking Customer Advisor for their office in Athens, Greece .
Position: Customer Advisor
Location: Athens, Greece
Work model: Hybrid
Employment type: Full-time
Remuneration: Base salary
DUTIES AND RESPONSIBILITIES
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Handle customer inquiries via email, phone, live chat, and messaging platforms
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Provide professional technical support to restaurant partners using the company's hospitality platform
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Deliver excellent customer service while acting as a brand ambassador
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Resolve customer issues efficiently and accurately, identifying customer needs quickly
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Escalate complex technical or billing issues to the appropriate internal teams
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Maintain accurate customer records and case documentation
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Ensure high-quality service while meeting productivity and performance targets
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Support restaurants with platform-related questions and operational requests.
REQUIREMENTS
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Native or fluent French (C1) with excellent written and spoken communication skills
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English B2 minimum
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Previous experience in customer service, hospitality, or customer relations
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Strong customer-focused mindset with excellent communication skills
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Excellent written communication for email support
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Strong active listening and problem-solving skills
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Good computer literacy
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Ability to manage multiple tasks and prioritise effectively
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Ability to work efficiently in a fast-paced environment
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Understanding of handling sensitive customer data
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High level of empathy, particularly in time-sensitive hospitality situations.
BENEFITS
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Access to corporate gym facilities
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Daily performance allowances based on office or hybrid presence
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Performance-based bonuses and additional incentive programs
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Structured onboarding and training support
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And many others!!!