Technical and Operation Team Leader (IT, IoT, Telemetic)
Description
Job Summary
Are you a dynamic leader with a strategic mindset and able to manage a diverse team?
Do you take ownership, embrace challenges and love problem-solving?
Cartrack is one of the largest vehicle telematics companies globally with over 1,750,000 million active users and collecting 50 billion data points, on the low end, on a monthly basis. We continuously strive to push the envelope forward by innovating and creating optimal solutions for our clients, whilst incorporating a very much start up culture.
Appreciate your perusal on our company background prior to the interview . Karooooo
Responsibility
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Manage and ensure smooth operation, improve effectiveness within the operation department.
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Ensure all inbound queries raised by customers on company products are addressed by a dedicated customer service support center in a timely manner.
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Pro-actively monitor the health status of all products, identify exceptional cases, and initiate and prioritize the repair process when required.
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Manage all customer retention activities and proactively identify potential areas for improvement and implement solutions.
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Monitor the daily fitment statistics and be responsible for technicians’ productivity.
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Analyze, identify, and report on industry trends, to review on the feasibility of new product development.
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Plan and manage fitment capacity (people), and provide fitment guidelines to team
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Perform daily technical maintenance management functions (hardware development testing)
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Manage stock and consumables for required for fitment activities
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Provide products and systems training to internal employees and customers when required.
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Review and approve all billing reports from various service providers.
Requirements
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Bachelor Degree in Engineering with outstanding academic performance
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Minimum of 5 years’ experience in team management. Experience in a similar industry is an added advantage
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Proven track record in customer service
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Proficient in English and Mandarin (to liaise with Chinese speaking customers)
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Excellent communication and interpersonal skills
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Hands-on and a positive attitude
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Technically independent with good initiative
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Strong analytical problem-solving skills with an out-of-box approach in providing solutions
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Vehicles knowledge is a plus