Customer Service Representative (French)

David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a French speaking Customer Service Representative to join their team in Braga.

Position: Customer Service Representative

Location: Braga, Portugal

Work model: on-site, 100%

Employment type: Fixed term (6 months) with possibility of extension / permanent contract.

DUTIES AND RESPONSIBILITIES

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Handle customer requests by phone related to existing credit products and new financing projects

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Analyze customer needs to personalize interactions understand expectations reassure customers and propose suitable financing solutions

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Build and maintain long-term high-quality customer relationships within a relational excellence framework

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Optimize each interaction both inbound and outbound by identifying and leveraging commercial opportunities

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Manage assigned customer files in line with internal procedures security standards and compliance requirements demonstrating rigor and integrity.

REQUIREMENTS

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Native / fluent in French both verbal and written. Fluent in English (minimum B2 level

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Excellent communication skills with a strong customer-focused mindset

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Previous experience in a contact center or customer service environment preferred

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Product or technical support experience considered an advantage

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Interest in or basic knowledge of electric vehicle charging and sustainable energy solutions

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Strong troubleshooting skills with the ability to analyze complex issues

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Adaptability and flexibility in a fast-paced, dynamic environment.

OFFER

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Competitive salary with performance-based incentives

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Professional growth opportunities within the BPO industry

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Collaborative and supportive work environment

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Access to exclusive travel perks and discounts

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Monday to Friday: 07:00AM - 07:00PM (Rotational shifts). Saturday: 08:00 AM - 03:00 PM. 2 days off: Sunday and 1 rotational day.