Sr Support Analyst, Mumbai (Giftcity), Information Technology

Key Areas of Responsibilities

• Work on Trading Operations with regular interaction with dealers/traders/business heads locally for EUS support.

• Act as a first point of contact for local regulators and exchange inquiries.

• Ensure excellent 24x7 operations of CLSA’s core mission-critical Trading application stack.

• Partner closely with Application Development and Support teams to support existing services and to rollout new services seamlessly and efficiently.

• Ensure that the IT estate is instrumented and monitored effectively.

• Establish and maintain an effective framework that provides comprehensive management controls to protect the confidentiality, integrity, and availability of CLSA’s information assets.

• Participate in on-call support rotation.

• Coordinate the timely recovery of IT systems and applications.

• Schedule and document regular changes according to change management rules & guidelines

• Ensure that production environment is stable and efficient.

• Adherence to CLSA documented governance guidelines.

• Provide an excellent, fast and responsive service to other teams.

• Own, coordinate & manage the DC & its related activities.

Requirements

• Experience working for NSE-IX supported business and back office.

• Degree in Computer Science, Software Engineering or IT related area

• Must have infra support on-prem support experience.

• Must have exposure to working directly other project stakeholders as needed.

• Prefer candidates with regional experience.

• Good communication and technical skills like PC troubleshooting, Server patching, Rack and Stack of server devices.

• Knowledge on Exchange Regulations & Compliance is an added benefit.

• Handling IT system and audits for local compliance.

• Open to permanently relocate to Gujarat – preference is right fit to the role.

• At-least 6-8 years of experience in EUS support with front office.

• ITIL process adherence (change, release, incident, problem management)

• Good command of spoken and written English.

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