Director, Learning & Development

You’re more valuable than ever – And that’s just how we’ll make you feel.

Job Summary
The Director, Learning & Development is responsible for leading the transformation of learning and
development across the Company. As a key member of the People Team, this role will build and
scale a modern learning ecosystem that enables exceptional customer care, operational excellence,
and an outstanding team member experience.
The Director will be responsible for enterprise onboarding, clinical and operational training,
learning technologies, instructional design, and field training delivery across all markets. This role
requires an innovative leader who can balance strategic vision with operational execution,
leveraging learning technology, data, AI, and modern instructional design methodologies to create
scalable, measurable learning experiences that improve performance and accelerate organizational
growth.
The Director will lead a multidisciplinary team responsible for Learning Management Systems
(LMS), instructional design, EMR training, and market-based training delivery while partnering
closely with Operations, Clinical Leadership, Talent Management, Information Technology, and
Joint Venture partners.

Qualifications
Education Required:

• Bachelor’s degree in Learning & Development, Education, Organizational Development,

Human Resources, Business, Instructional Design, Nursing, Clinical Sciences, Healthcare
Administration or related field.
Work Experience Required:

• 8+ years of progressive experience in Learning & Development, Talent Development,

Organizational Development or Workforce enablement.

• 5+ years of experience leading Managers and large, geographically dispersed teams.
• Demonstrated success developing and executing enterprise-wide learning and development

strategies.

• Experience leading large-scale learning transformation, workforce capability, or

organizational change initiatives.

• Experience leveraging learning analytics and business performance data to measure and

improve organizational outcomes.

• Experience managing significant learning budgets, vendor relationships, and technology

investments

Preferred Qualifications, Education, Licenses, Certifications, Experience, etc. :

• Master’s degree in Organizational Development, Education, Nursing Leadership, Healthcare

Administration, Business, or related field.

• Healthcare, urgent care, ambulatory care, hospital, retail healthcare, or other highly

regulated industry experience.

• Experience supporting clinical and operational workforce development.
• Experience implementing or supporting EMR training programs.
• Experience leveraging AI-enabled learning tools and advanced learning technologies.
• ATD, CPTD, SHRM, Prosci, or related professional certification.

Knowledge, Skills, and Abilities

• This role involves overseeing team members and interaction and collaboration with other

departments and requires excellent judgment and interpersonal skills.

• Demonstrated ability to lead through leaders by developing high-performing management

teams, establishing accountability, and building organizational capability across large,
geographically dispersed teams

• Deep expertise in learning technology, LMS administration, learning analytics, and digital

learning platforms.

• Experience with enterprise learning platforms such as Workday Learning, Cornerstone,

SuccessFactors, Docebo, or similar LMS solutions

• Strong knowledge of instructional design principles, adult learning theory, and performance

consulting.

• Experience creating scalable onboarding and workforce development programs.
• Proven ability to lead transformation and organizational change initiatives.
• Strong business acumen and ability to connect learning outcomes to operational

performance.

• Strong executive presence with the ability to influence senior leaders and drive

organizational alignment.

• Expertise in leadership development, succession planning, talent acceleration, and

workforce capability development.

• Experience establishing skills-based learning and career development frameworks.
• Strong financial acumen and ability to evaluate ROI of learning investments.
• Strong knowledge of organizational change management principles and adoption strategies.
• Understanding of generative AI applications in learning design, content development,

coaching, knowledge management, and performance support.

• Ability to establish governance, effectiveness measures, and responsible use practices for

AI-enabled learning solutions.

• Ability to translate business strategy into workforce capability and development plans.

Essential Duties and Responsibilities
Learning Strategy & Transformation

• Develop and execute an enterprise-wide learning strategy aligned with the Company’s

growth plans, business objectives, and patient experience goals.

• Create a vision for asynchronous learning that enables scalable, on-demand development

across clinical, operational, leadership, and support functions

• Establish learning standards, governance, and measurement frameworks across all

markets.

• Lead the modernization of learning through innovative instructional design, AI-enabled

learning tools, adaptive learning technologies, simulations, microlearning, and digital
learning platforms.

• Drive a culture of continuous learning and professional development across the

organization.

• Develop learning roadmaps that support both hard-skill and soft-skill development for

frontline employees and leaders.
Learning Technology & Innovation

• Serve as the executive owner of the learning technology ecosystem, including LMS

platforms, content authoring tools, AI-enabled learning solutions, learner analytics, and
digital adoption tools.

• Partner with Technology and Operations teams to evaluate, implement, and optimize

learning technologies.

• Lead continuous improvement efforts to ensure learning platforms provide an engaging,

measurable, and user-friendly experience.

• Utilize learning analytics and performance metrics to assess effectiveness and demonstrate

organizational impact.

• Stay informed on emerging technologies and industry trends to continuously enhance

learning capabilities.

• Evaluate and implement emerging technologies including AI-enabled learning solutions,

performance support tools, skills intelligence platforms, and digital adoption technologies.

• Establish governance and effectiveness standards for AI-powered learning and

development tools.

• Partner with Technology, Compliance, and Security teams to ensure responsible

implementation of learning technologies.

• Drive automation and process improvement opportunities within the learning ecosystem.

Enterprise Onboarding & Workforce Enablement

• Design and oversee enterprise onboarding programs that support remote, hybrid, and fieldbased employees.
• Ensure new team members achieve productivity faster through structured onboarding

pathways and role-based learning journeys.

• Develop standardized onboarding experiences while allowing for market-specific

operational needs.

• Create scalable certification and competency-based development programs for frontline

and leadership populations.
Leadership, Clinical & Operational Development

• Oversee development and delivery of learning programs for clinical teammates, center

operations teams, Support Center team members, emerging leaders, people leaders, and
market leadership teams.

• Partner with Clinical Leadership to ensure training supports quality, safety, compliance, and

patient experience goals.

• Build robust leadership development pathways to strengthen succession planning and

internal mobility.
Organizational Effectiveness

• Establish KPIs that link learning activity to business outcomes, including, new hire

productivity, employee retention, quality outcomes, patient experience, compliance
completion, internal mobility, leadership effectiveness

• Regularly evaluate learning effectiveness and continuously improve programs based on

data and st