Manager, Account Management
Description
Job Description
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Act as the primary point of contact for assigned accounts, addressing commercial and important operations matters, or any concerns/issues that may arise.
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Gain access to decision makers and influences to drive growth and increased SOW for the assigned accounts.
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Be familiar with the commercial agreement and fully understand all parties’ duties & rights. Lead all related commercial negotiations based on internally aligned positions.
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Build great confidence throughout assigned accounts’ organization, by spreading the word on the value and work we have delivered via WBR, MBR, QBR, etc.
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Ensure business objectives are aligned with commercial goals and objectives.
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Stay close and have a deep understanding of assigned accounts' business models and operations, supply chains.
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Collaborate proactively with cross-functional teams, i.e. internal and external stakeholders, to ensure customers’ current and future needs are met.
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Extract and analyze all relevant data and metrics to track performance and identify areas for improvement.
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Develop a deep understanding on the chain of thoughts and logic deploy by customers that may impact overall business objectives.
Requirements
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Tertiary education in any discipline
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4-6 years of experience in key account management or a related field, with at least 2 years in the logistics industry.
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Strong negotiation and communication skills.
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Strong analytical skills and experience with sales data and metrics.
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Ability to work collaboratively with cross-functional teams.
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Ability to build and maintain strong relationships with customers and key stakeholders.
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Strong attention to detail and organizational skills.
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Ability to adapt to changing priorities and business needs.