TMC Lead

Join Us at TailorMed – Transforming Healthcare Affordability

Awarded Best in Class in Health Equity 2025

At TailorMed, we’re on a mission to eliminate barriers across the entire medication journey—from affordability to access and adherence. As a pioneering force in healthcare, we’re building a new category that transforms how patients, providers, pharmacies, life sciences, and payers collaborate to ensure every patient receives the treatment they need without delay.

TailorMed is the medication success platform removing every barrier across the patient journey, from access and affordability through adherence and ongoing care. Our connected network spans 945+ hospitals, 4,700+ clinics, 3,100+ pharmacies, 100+ life sciences programs with a reach of 75 million patients and has secured more than $7.4 billion in financial assistance since 2020 tapping into an asset of 6000+ support programs.

Learn more at tailormed.com

This is a frontline team leadership role; responsible for queue management, real-time productivity, and daily team support/questions.

Responsibilities

• Drives team performance to daily production and quality targets.

• Escalates issues and workflow blockers to Operations Manager.

• Ensures accurate and timely claim/task completion per account standards.

• Flags client-specific issues to Operations Manager for resolution

• Initial escalation POC for clients

• Primary POC for calls.

• Manages shift coverage, PTO planning, and daily staffing ratios per account

• Provides real-time coaching and performance feedback to team members.

• Tracks daily team productivity and performance (work completed/KPIs, attendance, PTO).

• Flags trends or anomalies to Operations Manager and CSMs (as needed) in real time

• Obtains front line feedback on product bugs and enhancement opportunities

• Aids in support ticket submission to product/dev teams.

• Completed 6 months of good performance standing in current role as a CP or FN

• Previous leadership experience is a plus

• Ability to lead with good communication