Remote Technical Customer Support - QA and Game Dev - 7/26

We Could Use Someone Like You in Our Crew.

ModSquad is looking for tech support agents to provide top notch service to our customers! We are looking for a top notch T1 and Advanced Technical Support agent with a lot tech savvy to provide assistance on a developer' platform.

This is a 24/7 project seeking at least 20 hours of availability weekly.

Read below thoroughly for ideal skills and hardware requirements. If this sounds like you, please apply!

System Specs Required (Very important - we'll only consider candidates who meet these minimum specs)

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i7 Quad Core 3.0 GHz or higher

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32 GB RAM

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Nvidia 3080 or higher (or equivalent)

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500 GB+ Hard Drive Space (Recommended 1TB)

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Dual Monitors – Highly Recommended

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Internet speed of at least 100 down and upload 20 minimum

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Stable power connection

Ideal Candidate

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Very strong attention to detail

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Looking for those who have robust knowledge of game engines; game development is a strong bonus

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Familiarity with quality assurance processes and testing methodologies relevant to game development and digital content; 3D digital asset moderation a very strong bonus

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Technical Customer Support experience

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Knowledge of digital marketplace platforms

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Salesforce experience (or other CRMs)

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Ability to gather and analyze technical data

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Foundational understanding of scripting or programming concepts

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Being a gamer or possessing a deep understanding of the gaming industry is a significant advantage for this role.

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Professional English fluency