Lead, Forward Deployed Engineer

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Job Category
Sales

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

About the Role

Production experience required. Builder mindset non-negotiable.

Salesforce is hiring Forward Deployed Engineers — experienced Technical Builders who design, build, and deploy agentic AI solutions directly inside enterprise customer environments. You'll work as part of a delivery team, partnering closely with a Deployment Strategist ( Strategic Builder - a customer-facing advisor who shapes AI strategy and drives adoption) to co-build solutions that go live in production environments from day one. Engagements range from a single large strategic customer to multiple accounts simultaneously. The common thread is real code, real environments, and measurable business impact. This work spans configuration, customisation, and full-stack deployment — shipping solutions customers depend on.

The Builder Experience

• AI-Powered Development: Ship real customer solutions, supported by best-in-class AI tools — Cursor, Claude, and Salesforce coding products like Vibes — embedded into your day-to-day workflow.

• Collaborative Delivery: You'll work alongside Senior Forward Deployed Engineers and a Deployment Strategist. You'll own real components, benefit from structured mentorship from people who've shipped agentic systems at scale, and have a clear path to leading complex deliveries yourself.

• Frontier Access: Our agentic AI platform is evolving in real time. You'll work on capabilities most engineers won't touch for months — spanning Agentforce, data, platform, and headless architectures — and your field insight will feed directly to the product teams building them.

• Continuous Innovation: You'll be expected to stay at the forefront, experimenting with emerging AI tools, models, and frameworks, and sharing what you learn with your team and customers.

What You'll Actually Be Building

• Develop AI agents and experiences that take real actions for real organisations. Our solutions are in production at some of the largest enterprises on the planet. The work matters because the customers depend on it.

• Design agent intelligence: prompts, reasoning, tool calls, and integration with customer systems, leveraging our Agentic AI platform and current LLM techniques.

• Own technical components end-to-end: from architecture choice to deployed, validated, and observable in production.

• Build and integrate data pipelines on Salesforce Data 360, Snowflake, Databricks, and customer data platforms. Model the data, ship the pipeline, validate the output.

• Build and maintain agent performance dashboards and customer KPI reporting to track deployment health and business outcomes.

• Contribute to proofs-of-concept and MVPs that move from sketch to deployable in days, not months.

• Co-build alongside customers and partners, sharing best practices and enablement as you go. Leaving teams more capable after each engagement than before.

• Surface platform gaps, edge cases, and field insights to senior Engineers and the product team. Your real-world experience is the product feedback loop.

• Partner with the Deployment Strategist in your pod to translate customer business challenges into agentic solutions that actually ship.

You're Our Forward Deployed Engineer If…

• You have 3+ years of software engineering or technical delivery experience, with at least one production system you'd be proud to walk us through — ideally in an AI tech stack, full-stack development, or working with frontier models.

• You have a degree in Computer Science or a related field.

• You have prior customer-facing technical delivery experience (consulting, professional services, or forward deployed engineering) — this is a requirement, not a nice-to-have.

• You're fluent in at least one of Python, JavaScript/TypeScript, Java, or Apex — and willing to add to that list as the work demands.

• You've been hands-on with LLMs and prompt engineering. You can explain why a prompt failed and what you'd change.

• You understand data modeling, APIs, and integration patterns deeply enough to design them, not just consume them.

• You can hold your own in a room with sales teams and customer architects.

• You ship quality code and evaluate AI outputs with engineering rigor.

• You actively tinker with the evolving AI/data landscape — piloting new tools, experimenting with new models, and staying genuinely curious about what's coming next.

• You thrive in the group chat that's building something, not just talking about it.

• You're excited to travel ~25% of the time, working directly alongside customers.

Nice-to-Haves

• Salesforce platform experience or certifications (Administrator, Platform Developer I, Agentforce Specialist)

• Familiarity with agent frameworks (LangChain, LlamaIndex) and orchestration patterns

• Hands-on with cloud data platforms (Snowflake, Databricks, BigQuery)

• Experience across specialist AI delivery areas: data engineering, platform architecture, or headless deployments

À propos du poste

Expérience en production requise. Mentalité Builder non négociable.

Salesforce recrute des Forward Deployed Engineers — des Technical Builders expérimentés qui conçoivent, développent et déploient des solutions d'IA agentique directement dans les environnements clients en entreprise. Vous travaillerez au sein d'une équipe de delivery, en étroite collaboration avec un Deployment Strategist ( Strategic Builder — un conseiller orienté client qui façonne la stratégie IA et pilote l'adoption) pour co-construire des solutions mises en production dès le premier jour. Les missions vont d'un grand compte stratégique unique à plusieurs comptes simultanés. Le fil conducteur : du vrai code, de vrais environnements, et un impact business mesurable. Ce travail couvre la configuration, la personnalisation et le déploiement full-stack — en livrant des solutions dont les clients dépendent.

L'expérience Builder

• Développement assisté par l'IA : Livrez de vraies solutions clients, avec les meilleurs outils IA du marché — Cursor, Claude, et les produits Salesforce comme Vibes — intégrés à votre quotidien.

• Delivery collaboratif : Vous travaillerez aux côtés de Senior Forward Deployed Engineers et d'un Deployment Strategist. Vous serez responsable de composants concrets, bénéficierez d'un mentorat structuré de personnes ayant déjà livré des systèmes agentiques à grande échelle, avec une trajectoire claire vers la conduite de projets complexes.

• Accès à la frontière technologique : Notre plateforme d'IA agentique évolue en temps réel. Vous travaillerez sur des capacités que la plupart des ingénieurs n'aborderont pas avant des mois — couvrant Agentforce, la data, la plateforme et les architectures headless — et vos insights terrain alimenteront directement les équipes produit qui les développent.

• Innovation continue : Vous devrez rester à la pointe, en expérimentant de nouveaux outils IA, modèles et frameworks, et en partageant vos apprentissages avec votre équipe et vos clients.

Ce que vous allez concrètement construire

• Développer des agents IA et des expériences qui réalisent de vraies actions pour de vraies organisations. Nos solutions sont en production chez certaines des