Solution Architect Manager - Europe South

Overview

The Solution Architect Manager (SAM) for South Europe leads a high performing team of delivery experts (Solution Architects and Consultants) who are responsible for the shaping, design, and acceleration of AI driven digital transformation programs for strategic customers across the geography. This role combines deep technical leadership with strong people management, business impact orientation, and cross industry delivery execution.Microsoft's overarching mission is to empower every person and organization on the planet to achieve more. Leading one of our teams, you will contribute to this mission with a growth mindset, innovative thinking (AI First), and the ability to inspire others.Our daily endeavors align with values of respect, integrity, and accountability, fostering an inclusive culture where everyone can thrive both at work and beyond.Join us in helping our customers unlock new levels of innovation and become AI Frontiers on the Microsoft platform.

Responsibilities

Architecture Design and Deployment

Creates a culture and clarity around technical insights and escalations, and ensures broad sets of projects move forward. Provides support and guidance to team in identifying scenarios that could slow or impede pre-sales/delivery. Anticipates blockers and resolves escalations as needed and coaches team on best practices for handling escalations. Ensures that issues and blockers and addressed and recorded by the appropriate groups. Identifies widespread patterns in blockers across business areas or territories. Develops strategies to prevent blockers and issues in the future. When necessary, attends steering committee meetings with strategic customers to remove blockers and ensure delivery success. Directs inclusion of Security practitioners in early stages to cover customers CISO and CRO concerns as well as security and data privacy regulation.

Holds teams accountable for leveraging existing SFI architecture approaches to achieve Microsoft's agreed commitments to the customer/partner and developing new solutions to scale across multiple customers/partners and markets. When appropriate, governs areas of fiscal responsibility, through delivery team, staying within budget while driving engagement profitability and risk management.

Collaborates with the other managers to jointly drive project/technical governance of the design, build, and deployment into use of proof of concepts (POCs) and pilots. Provides end-to-end governance, oversight, and thought leadership within assigned account. Provides guidance to team in understanding and demonstrating business value (e.g., release of revenue, cost savings) that the business solution realizes.Guides team in defining and documenting the SFI architecture through an architecture description document, an architecture decisions log, and a requirements/risk/constraints traceability matrix. Ensures team is equipped to communicate the value proposition of the business solution along with the project approach.

Guides team in cost-based and technology-based discussions to explain the architecture in terms of its build, deployment, and ongoing operational use to determine customer appetite for the business solution. Promotes a business-value approach that values return on investment (ROI) and customer costs-savings over technical ease of execution. Provides coaching to allow architects to scale solutions. Support new customer opportunities in partnership with Sales with highly significant or global impacts for Microsoft, as needed.

Works in close collaboration with the Project Manager and Account Team to anticipate, identify, categorize, and communicate business and technical risks (including security). Defines risk mitigation activities that are foundational to the project plan. Defines risk contingency plans for invocation should the risk occur. Outlines methodology and governance principles and practices for the broader organization that allows others to minimize risks. Oversees maintenance of the risk log.

Guides team in working with the business sponsor and customer/partner stakeholders (e.g., Business users, Enterprise Architects, Security Team, Operations Team) to gather and ratify requirements and constraints. Supports team in managing and resolving highly complex ambiguity in the requirements and constraints (including legislative and regulatory) and documents assumptions and implications where it cannot be resolved. Ensures maintenance of the requirements/constraints traceability matrix to prove that solution components have a rationale/justification for inclusion in the architecture of the business solution. Oversees development and execution of test plans by SMEs to prove that each requirement/constraint has been implemented as expected by the customer, and includes security features and controls in test plans.

Leads team in collaborating to understand the business solution/problem. Drives agreement, based on the customer’s priorities, requirements/constraints, approach, principles, concepts, and expectations. Ensures team builds and documents a realistically costed, advanced/complex solution approach. Provides thought leadership on oversight and governance sets expectations for quality practices and standards to realize the business solution. Guides creation of clarity around responsibility and accountability for the cybersecurity of the solution. Champions and mentors team members around SFI principles. Promotes a cohesive build methodology so the solution can be transitioned to live operations, leveraging solution expertise. Ensures communication of and adherence to the pre-sales value proposition. Ensures that customer opportunities, questions, and/or issues are brought to the appropriate internal teams. When appropriate, negotiates, collaborates on, reviews, and contributes to deal approval processes. Challenges deal construct to ensure Microsoft initiatives are incorporated appropriately. Communicates current view of delivery to customer executives on regular cadence, as needed. When appropriate, oversees a broad portfolio of accounts. Manages and ensures the all-up delivery of consulting engagements, as necessary. Innovates and implements long-term, strategic plans, in partnership with Sales to create new opportunities and sustainable growth for customer accounts across the portfolio, as needed. Ensures delivery team alignment and holds delivery team accountable for delivering on sales strategy.

People Management

Managers deliver success through empowerment and accountability by modeling, coaching, and caring. Model: Live our culture. Embody our values. Practice our leadership principles. Coach: Define team objectives and outcomes. Enable success across boundaries. Help the team adapt and learn. Care: Attract and retain great people. Know each individual’s capabilities and aspirations. Invest in the growth of others.

Practice Development

Generates new and/or improvements to existing intellectual property. Anticipates and addresses organization- and industry-wide gaps, patterns, and needs to drive changes. Identifies which ideas should be culled, with consideration for scale across customers. Drives the re-use of intellectual property and recommends practices in both pre-sales and delivery. Leads and contributes to internal/external communities. Understands and shapes how Microsoft supports similar customers through automation/AI.

Thought Leadership

Fosters community sharing of stories and leveraging of pre-existing resources by encouraging and empowering team to share learnings and by establishing a cadence (e.g., internal technical brainstorming calls, presenting latest challenges in staff meetings) to calibrate on challenges and trends that impact the team at the corporate level. Holds teams across all organizational levels accountable for sharing insights with virtual team members, including C-level leaders, to inform the direction they take with customers