Customer Care Manager

We are looking for a dynamic Customer Care Manager to lead and motivate our customer service team. This role ensures exceptional customer experience, drives service excellence, and continuously improves satisfaction and retention levels.

Responsibilities:

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Lead and motivate a customer care team to achieve service standards and KPIs.

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Define clear goals and implement effective customer service strategies.

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Oversee customer support operations, including issue resolution and escalation.

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Develop initiatives to improve customer satisfaction, loyalty, and retention.

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Provide leadership, training, and guidance to ensure team competency.

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Prepare regular performance and service reports for management review.

Requirements:

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Diploma or Bachelor’s Degree in Business or related field.

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Minimum 7 years’ experience in customer service, preferably in a tech or service-based industry

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Strong leadership and communication skills.

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Excellent command of English.

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Problem-solving mindset with innovative and customer-focused approach.