Senior Director, DAG Client Solutions - Data Analytics & Governance Practice

Morgan, Lewis & Bockius LLP, one of the world’s leading global law firms with offices in strategic hubs of commerce, law, and government across North America, Asia, Europe, and the Middle East, is seeking to hire a Senior Director, DAG Client Solutions for our Data Analytics & Governance (DAG) practice.

The Senior Director, DAG Client Solutions serves as the operating leader for DAG’s client delivery platform, with responsibility for the integrated operational, technical, staffing, and service delivery functions that support the practice’s client-facing work. You’ll lead the development of scalable, high-quality, defensible, innovative, and commercially effective solutions while bringing historically independent functions together as one integrated Client Solutions team.

Working closely with DAG leadership, lawyers, and firm administrative teams, you’ll translate practice strategy into consistent execution across Operations, Digital Forensics, Infrastructure, Solutions Architecture, Data Engineering and Processing, Development, Emerging Legal Solutions, Client Services Project Management, Managed Review, Recruiting and Specialized Talent, and other operational functions. You’ll provide leadership across service delivery, resource and staffing strategy, team performance, quality, technology and innovation, and operational decision-making.

This role combines executive leadership with a strong client-service and consultative orientation. You’ll help evolve DAG’s operating model, develop multidisciplinary teams, scale new solutions and technologies, and strengthen the client experience while balancing quality, risk, efficiency, and commercial performance.

Maintaining an in-office presence is important to delivering our services through an integrated and collaborative work culture. This position can be resident in any one of our Boston, Century City, Chicago, Dallas, Houston, Los Angeles, New York, Philadelphia, San Francisco, or Washington, DC offices and follows a hybrid three (3) days per week in-office working arrangement .

What you’ll do

Strategy & Leadership

• Serve as a member of DAG leadership and advise practice leadership on delivery strategy, operating model, resource needs, service quality, risk, innovation, and execution priorities.

• Develop and lead an integrated Client Solutions strategy that supports DAG’s core practice and emerging legal solutions and enables sustainable growth.

• Translate strategic priorities into clear operating plans, decision rights, accountabilities, performance expectations, and measurable outcomes.

• Build alignment and accountability across multidisciplinary teams and represent Client Solutions in significant practice and firm initiatives.

Client Solutions & Service Delivery

• Design, implement, and continuously improve an integrated Client Solutions operating model spanning intake, scoping, staffing, workflows, matter handoffs, escalation, communication, closing, and knowledge transfer.

• Establish consistent delivery standards across Client Solutions while preserving flexibility for different clients, matters, technologies, risk profiles, and service offerings.

• Maintain executive oversight of significant client and matter delivery issues, facilitating timely resolution of escalations and ensuring appropriate communication with lawyers, clients, and firm stakeholders.

• Partner with DAG legal leadership and matter teams to align operational execution with legal strategy, client expectations, defensibility requirements, budgets, and timelines.

• Capture lessons learned and successful approaches to drive continuous improvement across matters and teams.

People, Staffing & Organizational Leadership

• Lead the Client Solutions people and organizational strategy, including structure, role clarity, workforce planning, succession planning, hiring, retention, training, career development, and performance management.

• Lead and develop Client Solutions managers and functional leaders, establishing consistent management expectations and building leadership capacity across the organization.

• Oversee capacity and staffing strategy, including demand forecasting, assignments, load balancing, cross-training, contingent staffing, and resource planning.

• Monitor utilization, workload, productivity, skill coverage, and service demand and recommend changes to staffing, team structure, sourcing, or investment priorities.

• Foster an inclusive, collaborative, accountable, and high-performing culture that values legal judgment, technical excellence, project discipline, client service, and innovation.

Quality, Risk & Operational Excellence

• Establish and oversee service delivery standards, quality controls, documentation, playbooks, and training that support accurate, consistent, secure, and defensible client service.

• Partner with DAG legal leadership and relevant firm functions on legal defensibility, information security, data handling, confidentiality, records management, vendor risk, business continuity, and client requirements.

• Ensure operational issues, errors, near misses, and client concerns are appropriately identified, escalated, remediated, and incorporated into continuous improvement.

• Promote disciplined project management, change control, documentation, and communication across Client Solutions.

Technology, Innovation & Growth

• Lead operational execution of technology, development, and innovation priorities, aligning investments and solutions with client needs, quality, risk, scalability, and commercial value.

• Collaborate with DAG leaders, firm technology teams, vendors, and other stakeholders to evaluate, pilot, implement, and scale technology, automation, analytics, and AI-enabled workflows.

• Move new technologies and workflows from concept or pilot to repeatable, supportable, and measurable production use with appropriate controls and accountability.

• Identify opportunities to improve speed, quality, consistency, client experience, and cost effectiveness while positioning Client Solutions as a strategic consulting partner to lawyers and clients.

• Partner with practice leadership to identify and operationalize new service offerings, client solutions, cross-practice initiatives, and growth opportunities.

Financial, Commercial & Performance Management

• Partner with DAG leadership on financial planning, pricing strategy, budgeting, forecasting, profitability, and business planning by providing delivery assumptions, staffing models, resource requirements, and operational insights.

• Support matter budgets, alternative fee arrangements, portfolio delivery models, and pricing proposals by evaluating scope, workflow, staffing, technology, timing, risk, and expected effort.

• Monitor operational and financial performance and identify opportunities to improve efficiency, manage cost, increase scalability, and strengthen commercial results.

• Define and monitor key performance indicators across service quality, capacity, utilization, productivity, client satisfaction, risk, financial performance, employee development, and adoption of new technologies and workflows.

• Provide concise reporting and recommendations to practice leadership on performance, material risks, resource needs, trends, and priorities.

Client & Firm Engagement

• Build trusted relationships with DAG partners, lawyers, matter teams, clients, firm leaders, vendors, and other stakeholders involved in service delivery.

• Participate in significant client pitches, RFPs, client reviews, and solution-design discussions, clearly communicating DAG’s capabilities, operating model, quality controls, and value proposition.

• Partner across Business Operations, Finance, Pricing, Business Development, Human Resources, Technology, Information Security, Procurement, Risk Management, and other firm functions to advance Client Solutions priorities.

• Develop an external industry presence, as