ICT Governance & Resilience Manager

Rakuten Viber is one of the most popular and downloaded apps in the world. Working with us provides a unique opportunity to influence hundreds of millions of our users and to be part of the journey that makes us a super-app. Our mission is to make people's lives easier by enabling meaningful connections — from precious moments with family and friends, through managing business relationships, to pursuing their passions.

We are a global team dedicated to creating safe, reliable, and compliant digital experiences for millions of users worldwide. Our culture is built on innovation, accountability, and a commitment to excellence.

We're looking for an experienced and highly organised ICT Governance & Resilience Manager to join our team and serve as the operational engine behind Viber's DORA compliance program. This is the most critical governance role in the organisation — the person who makes resilience real, day to day.

• At least 5 years of experience in operational resilience, ICT risk management, business continuity, or a closely related governance function

• Demonstrated experience managing or coordinating a DORA, ISO 22301, or equivalent regulatory compliance program

• Hands-on experience maintaining governance frameworks, risk registers, and ICT inventories in a regulated environment

• Experience coordinating audits, regulatory inspections, and evidence requests

• Solid understanding of third-party/TPSP oversight processes and contract risk management

• Experience producing Board-level reporting packs and executive risk communications

• Strong organisational skills and a proven ability to manage multiple ongoing workstreams simultaneously

• Ability to follow up with stakeholders across functions and geographies with clarity and consistency

• Fluent in written and spoken English