Localization Quoting Specialist (LQS)

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Job Responsibilities:

The purpose of this job is to assess the scope of each project and complete a project quote, communicating as needed, to the Project Management team so as to ensure that the client’s requests are met in a timely manner; and support the project completion process through the development and use of language tools and pilot processes.
The following is a non-exhaustive list of responsibilities and areas of ownership of a Localization Quoting Specialist

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Prepares quotes and calculates turnaround times for clients (administrative management).

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Responsible for conducting a follow-up of quotes in order to achieve the target acceptance rate.

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Monitors client satisfaction and any increases/decreases in their use of services. Provides feedback on perceived client satisfaction and service completion.

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Detects new sales opportunities bringing add-on business and retaining existing accounts.

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Discusses and plans sales strategies for existing clients with the Business Developers.

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Advises the client on how to best manage a project, not only in terms of product specifications but also with regard to expenses.

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Tries to reduce administrative tasks by implementing sales actions to improve workflows with existing clients and increase margins.

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Responsible for meeting targets in the following KPIs: the amount of money quoted, amount of money accepted and price-per-project of existing clients.

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Communicating project information to necessary parties in a clear, concise and professional manner.

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Conveying specific client requests effectively to Project managers.

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Finance governance: Responsible of registering the correct information from de clients when creating the projects in the system: Legal entities (from the client and Welocalize), PO if needed, billing schedule...

Education

Essential: Middle or higher-level vocational training in administration or university degree Desirable: Master's degree

Experience: 2-4 years of experience in customer-facing activities related to the localization/translation/project management fields

Skills & Knowledge:

Essential: Fluent in English

Desirable: Knowledge of other language Essential: Total Command of Microsoft Office

Desirable: Knowledge of MEMOQ, SDL and FineReader

Additional Job Details: