US Physical Therapy Clinic Coordinator - Davao (Onsite)

Overview

Snapscale is seeking a highly skilled Healthcare Virtual Assistant/US Clinic Coordinator who can work onsite to support day-to-day operations of a US based Physical Therapy account. This role plays a critical part in ensuring a seamless patient experience through accurate coordination, communication, and clinical administrative support.

The ideal candidate must have strong experience in U.S. healthcare processes, with mandatory background in Physical Therapy clinic accounts , and the ability to manage multiple clinical and administrative tasks efficiently.

Key Responsibilities:

• Verify patient benefits and insurance coverage with accuracy and timeliness

• Reactivate past patients and maintain engagement through consistent follow-ups

• Handle inbound calls and assist patients with inquiries in a professional and empathetic manner

• Conduct appointment confirmations, reminders, and outbound follow-ups

• Schedule and reschedule patient appointments efficiently

• Maintain and update patient records using EMR systems

• Perform medical chart scrubbing to ensure data accuracy and completeness

• Process and manage prior authorizations in accordance with payer and clinic guidelines

• Handle prescription refills in compliance with clinic protocols

• Audit laboratory results and follow up on missing or pending reports

• Monitor and support virtual clinic workflows and coordination tasks

Perks :

• Health Maintenance Organization (HMO)

• Government-mandated benefits

• 13th month pay

• Night differential pay

• Transportation allowance

• Perfect attendance bonus

• Other employee incentives

• Yearly salary increase

• Free lunch everyday

• Opportunities for career growth and development

• Fun and supportive working environment

• Minimum 6 months to 1 year of hands-on experience in a Physical Therapy clinic account (required)

• Experience working with US based clinics and/or health insurance providers

• Experience in EMR/EHR systems, insurance verification, patient coordination, and inbound call handling

• Experience in medical chart scrubbing and prior authorization processing

• Experience in refill processing, lab result auditing, and follow-up coordination

• Medical billing and coding experience is an advantage

• Strong written and verbal English communication skills

• Highly organized, detail-oriented, and self-motivated

• Must be willing to work onsite