Marine Service Sales & Operations Coordinator
Description
Accelleron is accelerating sustainability in the marine and energy industries as a global technology leader in turbocharging, fuel injection, and digital solutions for heavy-duty applications. Building on a heritage of over 100 years as a trusted industry partner, the company serves customers in more than 100 locations in over 50 countries. Accelleron’s 3,000 employees are continuously innovating to deliver best-in-class products, services, and solutions that are mission-critical for the energy transition. You will join a team of experts in an exciting international environment, committed to excellence and innovation. Together, we support our customers in driving the transition toward sustainable industries with cutting-edge technology, deep expertise, and smart solutions. At Accelleron, we foster diversity and inclusion, welcoming and celebrating individual differences as a source of strength.
Support the growth and smooth execution of marine service activities by combining customer-facing sales support with hands-on service coordination. The new joiner will located in Varna, Bulgaria and will works closely with customers, service engineers, workshop teams and internal functions to ensure responsive, high-quality service delivery and to identify commercial opportunities in the maritime market.
Your responsibility
Customer & Sales Support
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Develop and maintain relationships with shipowners, ship managers, shipyards and other marine customers
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Support the preparation of quotations, service proposals and contract renewals in cooperation with Sales and Technical teams
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Follow up on customer requests and commercial opportunities, ensuring timely and professional communication
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Identify opportunities for spare parts, field service, workshop repairs and service agreements
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Participate in customer visits and support commercial discussions with technical and operational input
Service Coordination
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Coordinate workshop and field service activities from customer request through job completion
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Plan and monitor service schedules, technicians, tools, spare parts and subcontractors
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Ensure service jobs are delivered on time and in line with customer expectations and company standards
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Act as a key point of contact between customers, service engineers, workshop teams and internal stakeholders
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Support maintenance planning, troubleshooting and issue resolution for marine customers
Operational Support & Continuous Improvement
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Monitor open jobs, priorities, costs and service performance
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Maintain accurate records in company systems and ensure correct job documentation
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Support the application of work instructions, HSE requirements and quality procedures
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Contribute to improvements in service processes, customer response times and operational efficiency
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Help ensure the availability and proper use of workshop and field service tools and equipment
Collaboration
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Work closely with Sales, Technical, Supply Chain and Finance teams to support service execution and business growth
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Coordinate with external service providers and subcontractors when required
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Share customer feedback and market information to support business development initiatives
Challenges
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Managing multiple customer requests and changing priorities
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Balancing commercial responsiveness with operational feasibility
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Coordinating service activities under tight timelines
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Maintaining high standards of customer service, safety and quality
Your background
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Technical or commercial education; a marine, mechanical or engineering background is an advantage
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Approximately 3–5 years of experience in sales, customer service, service coordination or after-sales activities
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Previous experience in the marine or maritime sector is strongly preferred
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Good understanding of technical service activities, spare parts and customer support
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Confident communication and relationship-building skills
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Practical, organized and customer-focused approach
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Ability to coordinate several activities and stakeholders at the same time
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English: working proficiency
What Success Looks Like
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Satisfied customers and timely follow-up of requests
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Well-coordinated service jobs and effective communication across teams
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Growth in service, spare parts and contract opportunities
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Accurate job documentation and reliable use of company systems
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Consistent compliance with safety, quality and operational standards
Your benefits:
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Attractive compensation & benefits
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Employee Assistance Program
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Global parental leave program
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Flexible working models
We look forward to receiving your application. If you want to discover more about Accelleron, take another look at our website accelleron.com .
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Job Family Group:
Service