Veterinary Assistant

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S UMMARY OF   J OB   P URPOSE AND   F UNCTION
The   Veterinary   Assistant   supports the veterinarians   and   veterinary   technicians   in ensuring q uality veterinary   care for all p ets, advocates for   p ets, educates clients on all aspects of   p et health, and ensures a safe and   effective hospital environment.

E SSENTIAL   R ESPONSIBILITIES AND   T ASKS

 Live and   exemplify the Five Principles of Mars, Inc. within self and team.

 Act as the extra eyes, ears and hands for the veterinarian   and veterinary technician   to ensure the best   quality   p et care and to maximize the veterinarian's   and veterinary technician’s   produc tivity.   C ommunicate with   veterinarian, veterinary technicians and all other   associate s to maintain the flow of   patients.

 Provide professional, efficient and exceptional service at all times. This includes performing   or preparing   procedures that do not req uire veterinarian   or veterinary technician   assistance, completing preparatory   work for other procedures, ensuring that clients and   p ets are comfortable in the hospital, and monitoring   hospitalized or surgical   p ets   as allowed in the state practice acts .

 Educate clients about Optimum Wellness Plans, preventive care,   p et health needs,   hospital   services and   other issues.

 Obtain relevant information and history from clients and maintain proper and complete medical charts.

 Ensure the safety of   p ets, clients a nd   associate s by utilizing safe restraining techniques, following   standard protocols, and maintaining clean, sterile and organized treatment areas, exam rooms and labs.

 Assist with surgery as applicable.

 Utilize technical skills to the fullest, within   stat e   practice   acts and as outlined in the NAVTA guidelines for   veterinary   assistant skills and duties.

 Mentor other paraprofessionals in the hospital.

 Other job duties as assigned.

T HE   F IVE   P RINCIPLES

 Quality   - The consumer is our boss, quality is our work and value for money is our goal.

 Responsibility   - As individuals, we demand total responsibility from ourselves; as associates, we   support the responsibility of others.

 Mutuality   - A mutual benefit is a shared   benefit; a shared benefit will endure.

 Efficiency   - We use resources to the full, waste nothing and do only what we can do best.

 Freedom   - We need freedom to shape our future; we need profit to remain free.

H IRING   Q UALIFICATIONS C OMPETENCIES

Leadership

 Action Oriented

 Customer Focus

 Listening

 Peer Relationships

 Personal Learning

Functional

 Ensure medical quality

 Effective communication

Drive for results

 Functional Skills

 Priority Setting

C APABILITIES AND   E XPERIENCE   ( C AN D O )

 Ability to multi - task - Manages multiple tasks at one time; quickly and accurately shifts attention among   multiple tasks under distracting conditions without loss of accurac y or appearance of frustration.

 Communication skills   - Reads, writes and speaks fluent English, using appro priate grammar, style and   vocabulary. Correctly spells commonly used English words and job specific terms.   Demonstrates   exceptionally strong written and verbal communication skills.

 Organizational ability – Demonstrates a systematic approach in carryin g out assignments. Is very   orderly and excels at cutting through confusion and turning chaos into order.

 Problem solving skills   - Demonstrates a strong ability to identify, analyze and solve problems.   Translates problems into practical solutions.

 Clien t service skills   - Consistently ensures the team provides the client with attentive, courteous and   informative service. Gains and shows personal satisfaction from delivering great service.

 Intellectual ability - Accurately and consistently follows instruc tions delivered in an oral, written or   diagram format. Can provide directions.

 Mathematical ability - Ability to add, subtract, multiply and divide, and to compute rate, ratio and   percent; ability to convert units of measurement.

 Computer skills - Comfor tably and confidently uses a computer and specialized   medical   software,   as   well as   Microsoft Outlook, Word   and   Excel.

A TTITUDES   (W ILL   D O )

 Initiative – shows willingness and aptitude to   take   appropriate steps in finding solutions to problems;   presents options and ideas to enhance current processes or procedures. Takes on additional   responsibility when both big and small tasks need to be done.

 Integrity – Firmly adheres to the values and eth ics of Banfield Pet Hospital. Exhibits honesty, discretion,   and sound judgment.

 Cooperativeness – Willing to work with others, collaborating and compromising where necessary;   promptly share relevant information with others.

 Flexibility – Is open to changing situations and opportunities and is willing   to perform all tasks assigned.

 Independence – Able and willing to perform tasks   and duties without supervision as appropriate.

 Tolerance for Stress / Resiliency – Maintains a positive “can   do” outlook, rebounds quickly from   frustrations and unpleasantness, and maintains composure and friendly demeanor while dealing with   stressful situations.

S PECIAL   W ORKING   C ONDITIONS

 Ability to work at a computer for long periods of time.    Ability to be   confident around   p ets (i.e., dogs, cats, birds, reptiles, etc.)

 Client needs and work volume may often require more than 40 hours per week to complete essential   duties of this job. This position requires special hours including working weekends and evenin gs.

 Must have mental processes for reasoning, remembering, mathematics and language ability (reading,   writing, and speaking the English language) to perform the duties proficiently.

 The noise level in the work environment is moderately high.

 Requires   sufficient ambulatory skills in order to perform duties while at hospital.

 Ability to stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, move) up   to 50   pounds .

 Requires good hand - eye coordination, arm - hand - finger dexterity   with the ability to grasp, and visual   acuity to use a keyboard and operate equipment.

 Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral   vision, depth perception, and ability to adjust focus.

 Asso ciate is routinely exposed to a variety of   p ets that may bite or scratch, and on occasion, exposed to   anesthesia, radiation, biological hazards and medication/controlled substances.

E XPERIENCE , E DUCATION AND / OR   T RAINING

 Certificate of completion from a NA VTA approved Veterinary   Assistant program ,   or the equivalent   combination of education, training and experience that provides the required knowledge, skills, and   abilities .   High School Diploma   or equivalent preferred .

 Must be able to perform all required sk ills of   NAVTA approved veterinary   assistant   programs   at a level in   which to aid in the efficiency of the practice.

 Must be at least 18 years old to perform duties involving radiography (x - ray) and exposure to radioactive   substances.

 One year related   experience required with customer service preferred.

WE ARE A DRUG - FREE, SMOKE - FREE, EQUAL OPPORTUNITY EMPLOYER.

Company Policy, Federal and State Laws Forbid Discrimination Because of Age, Color,   Race, Religion, Sex, Disability, Sexual Orientation or N ational Origin

The pay range for this role is

$16.79 - $21.46 Hourly

The pay range listed reflects a general hiring range for the area , with the specific rate determined based on the candidate’s experience, skill level, and education, and may vary depending on location or