Regional Technical Manager
Description
Accelleron is accelerating sustainability in the marine and energy industries as a global technology leader in turbocharging, fuel injection, and digital solutions for heavy-duty applications. Building on a heritage of over 100 years as a trusted industry partner, the company serves customers in more than 100 locations in over 50 countries. Accelleron’s 3,000 employees are continuously innovating to deliver best-in-class products, services, and solutions that are mission-critical for the energy transition. You will join a team of experts in an exciting international environment, committed to excellence and innovation. Together, we support our customers in driving the transition toward sustainable industries with cutting-edge technology, deep expertise, and smart solutions. At Accelleron, we foster diversity and inclusion, welcoming and celebrating individual differences as a source of strength.
Description
You are the r egio nal representative for all technical aspects within your organiza tion. You are responsible for the technical know-how & expertise w ithin yo ur region, you support and consult service engineers, sales representatives, and customers equally, together with a network of Local Technical Advisors.
You provide high quality technical support for sales orga nizatio ns locally and regionall y , you consult customer s on performance topics, upgrade possibilities, technical challenges, you coordinate upgrade activities, turbocharger modification programs and field tests. You conduct failure investigations, you settle commercial discussions with customers, you collect technical field feedback and suggest product improvements back to headquarters . You ensure high level technical know-how in the service st ations o f your region by conducting technical training and support for local staff. Position reports to the Country Managing Director (CMD).
Your responsibilities:
- Technica lly assist Service Sales organization (coach sales representatives prior to meetings , create and conduc t CIACs, participate in important customer events / meetings).
- Consult end customers and local representatives of engine builders on upgrade possibilities, system performance and new techni cal offe rings.
- Understand customer’s needs and translate into suggestions for product improvements, give structured feedback to HQ.
- Conduct failure and warranty investigations of turbochargers, aligned with HQ guidelines and other RTM's practices.
- Autonomously lead standard failure investigations, including proposal for commercial warranty decisions . Timely release of investigation reports t o customer .
- Support & co-ordinate ongoing upgrade projects, turbocharger modification programs and field tests in allocated countries.
- Support service engineers, service coordinators, operations & service sales of allocated countries on technical queries (single point of contact for Technical Service Managers and service station in technical matters)
- Exchange experiences with other RTMs regularly.
Your background:
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University degree in marine or mechanical engineering
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> 3 years practical working experience with turbochargers or reciprocating engines
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Experience with B2B customer contact
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Advanced English level C1 (oral and written)
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Good interpersonal communication skills
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Coaching / managing skills
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Proactiveness, willingness to excel"
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Solid technical background is compulsory ( e.g. application know-how engine-TC)
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Customer orientation and ability to handle critical & challenging customer situations
Your Benefits
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Attractive compensation & benefits.
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Employee Assistance Program.
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Global parental program.
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Flexible working models.
We look forward to receiving your application. If you want to discover more about Accelleron, take another look at our website accelleron.com .
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Job Family Group:
Service