Technical Operations Specialist

We are looking for an experienced  Technical Operations Specialist  to support and drive day-to-day operational activities across customers, internal teams, and technical stakeholders.

This is a hands-on role for someone who is organized, proactive, technically oriented, and comfortable managing multiple priorities in a fast-paced environment.

Key Responsibilities

• Manage daily operational activities, follow-ups, and open actions.

• Coordinate between customers, Operations, Engineering, Support, Sales, Finance, and field teams.

• Track installations, deployments, service activities, and customer requests.

• Identify blockers, escalate issues, and drive tasks through to completion.

• Maintain accurate documentation, trackers, and operational reports.

• Support customer communication and technical troubleshooting.

• Coordinate technicians, installers, and external service providers when required.

• Improve operational processes and support cross-functional projects.

• ~5 years of proven experience in Operations, Technical Operations, Customer Operations, Project Coordination, or a similar role.

• Strong ownership, organization, and attention to detail.

• Excellent written and verbal English.

• Strong communication and problem-solving skills.

• Ability to manage multiple tasks independently in a fast-moving environment.

• Strong technical orientation and ability to understand hardware, software, and system workflows.

• Ability to read technical documentation, installation guides, and system diagrams.

• Strong Excel and/or Google Sheets skills.

• Experience with CRM, ERP, ticketing, or project-management systems.

Advantage

• Experience with hardware installations, deployments, field service, or technical operations.

• Experience troubleshooting hardware or connectivity issues.

• Familiarity with tools such as Jira, Monday.com, Salesforce, HubSpot, or Zendesk.

• Experience in maritime, shipping, logistics, industrial technology, or another operationally complex environment.

• Experience working with enterprise customers or international service providers.

What We’re Looking For

Someone who combines  strong operational ownership with technical understanding , follows through on details, communicates well across teams, and makes sure things get done from start to finish.