Support Engineer APAC

Paragon is a fast-growing cyber intelligence company that is rapidly establishing itself as a key player in the industry. We are a young, innovative company with a cutting-edge product, headquartered in Tel Aviv.

We are looking for a Support Engineer based in the APAC region to join our team.

As a Support Engineer, you will provide hands-on technical support and guidance to customers throughout their journey with Paragon, from initial onboarding through full operational deployment and ongoing operations.

This role requires a combination of strong technical expertise, problem-solving abilities, and excellent customer-facing skills. You will serve as a key technical point of contact for our customers, working closely with Paragon’s Product, Engineering, Sales, and Support teams to resolve technical challenges and ensure a seamless customer experience.

• Permanent residence in the APAC region.

• At least 3 years of relevant experience as a Support Engineer, Technical Account Manager, or in a similar customer-facing technical role.

• Strong proficiency in Linux and Kubernetes.

• Solid understanding of networking concepts and troubleshooting.

• Hands-on experience with Docker and a solid understanding of containerization technologies.

• Familiarity with MongoDB.

• Familiarity with GitHub.

• Excellent verbal and written English communication skills.

• Strong troubleshooting, problem-solving, and organizational skills.

• Ability to work independently while collaborating effectively with customers and cross-functional teams.

• Flexibility to work outside standard business hours when required to support customers across different time zones.