Cloud Infrastructure Manager (SRF xxxx)

Type of Requisition

Regular

Clearance Level Must Currently Possess:
None

Clearance Level Must Be Able to Obtain:
None

Public Trust/Other Required

BI Full 6C (T4)

Job Family:
IT Infrastructure and Operations

Job Qualifications

Skills

Cloud Infrastructure, Data Center Infrastructure, Infrastructure Engineering, IT Operations Support, Team Management

Certifications

None

Experience

5 + years of related experience

US Citizenship Required

Yes

Job Description:

Advance how our customers operate while you advance your career. Join GDIT as a Cloud Infrastructure Manager and build an impactful career in enterprise IT, collaborating with people who are driven and resourceful like you. At GDIT, you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate as we provide enterprise IT operations and maintenance (O&M) services for the Department of Homeland Security's (DHS) Automated Biometric Identification System (IDENT), the Homeland Advanced Recognition Technology (HART) system, and the Office of Biometric Identity Management (OBIM) to store, match, share, and analyze biometric and biographic data in support of DHS’s strategic mission. At the most critical moments of change, we’re there – bringing the resources, solutions, and expertise to help our clients take on some of the world’s biggest challenges – and GDIT is excited to offer you a unique opportunity to join a best performing O&M team supporting one our nation’s most critical national security, law enforcement, immigration and border management, and intelligence missions. With a career in Information Technology at GDIT, you’ll make the end user’s experience your priority and we’ll make your career growth ours.

At GDIT, people are our differentiator. Our work depends on a Cloud Infrastructure Manager joining our program to lead the Infrastructure team responsible for operating and maintaining the infrastructure components in the production and non-production environments of these enterprise-scale, mission-critical systems: IDENT, HART, and the OBIM Cloud System (OCS).  In this role, you will manage infrastructure across a Government data center, Government-utilized Equinix data centers, and multiple cloud environments (including AWS GovCloud and Oracle Cloud Infrastructure (OCI)), oversee the O&M of hundreds of physical and virtual server endpoints and a petabyte-scale storage solution, and work proactively, collaboratively, and with an entrepreneurial spirit in providing O&M support to the customer and their Stakeholder communities in achieving their critical missions. This is a hands-on technical and people leadership position in a fast-paced work environment requiring deep infrastructure expertise, strong people and vendor management skills, and experience operating in highly regulated, high-availability environments.

MEANINGFUL WORK AND PERSONAL IMPACT

As a Cloud Infrastructure Manager, the work you’ll do at GDIT will be impactful to the missions of DHS and OBIM. If you’re passionate about leading teams, scaling complex infrastructures, and supporting a high-impact mission, we encourage you to apply.
Team & Operational Leadership

• Lead, mentor, and develop a multidisciplinary Infrastructure team responsible for 24x7 operations and maintenance of on-premises and cloud infrastructure

• Establish and enforce best practices, standard operating procedures (SOPs), and runbooks for infrastructure operations, maintenance, and incident response

• Prioritize and manage work intake, including O&M activities, upgrades, migrations, and modernization projects, balancing mission needs, risk, and resource availability

• Drive a culture of accountability, continuous improvement, automation, and customer service across the Infrastructure team

Infrastructure Operations & Maintenance (O&M)

• Oversee day-to-day O&M of ~2000 server endpoints (on-premise and cloud-hosted) and associated storage, backup, and infrastructure services and tools

• Ensure high availability, performance, capacity, and resilience of the supported infrastructure

• Manage lifecycle activities including provisioning, patching, upgrades, decommissioning, and refresh of compute, storage, and virtualization components

• Oversee backup, archival, and recovery operations for petabyte-scale data

• Partner with application, development, and security teams to ensure cloud and on-prem infrastructure meet performance, scalability, compliance, and security requirements

• Oversee infrastructure tooling / applications

Service Delivery, Reliability, & Performance

• Own infrastructure-related service levels for availability, performance, incident response, and change execution; implement metrics and reporting to ensure adherence

• Support root-cause analysis (RCA) and problem management for major incidents, ensuring infrastructure-related corrective and preventive actions are implemented and tracked

• Implement and refine capacity planning for compute, storage, and cloud resources to meet current and projected workload demands

• Collaborate closely with application, database, network, security, and development teams to proactively identify performance bottlenecks and plan improvements

Security, Compliance, & Governance

• Ensure infrastructure operations comply with DHS, OBIM, and federal security and compliance requirements, including relevant directives, standards, and Authority to Operate (ATO) conditions

• Partner with security team, customer ISSOs, and DHS compliance teams to support audits, security assessments, POA&M remediation, and continuous monitoring

• Support implementation of hardening baselines, patch management, configuration management, and access controls across all managed platforms

Stakeholder & Vendor Management

• Serve as a primary point of contact for infrastructure-related issues and planning with program leadership, the customer, and cross-functional teams

• Communicate clearly and effectively with DHS/OBIM and other stakeholders regarding infrastructure status, risks, changes, and improvements

• Coordinate with OEMs, cloud service providers, and third-party vendors for escalations, upgrades, and roadmap alignment

Planning & Modernization

• Contribute to multi-year infrastructure roadmaps, including modernization, capacity growth, technology refresh, and cloud adoption strategies

• Identify opportunities for automation, standardization, and optimization to increase reliability, reduce operational risk, and lower total cost of ownership

• Support proposal and business development activities related to infrastructure scope, including level-of-effort estimates, technical approaches, and risk assessments

WHAT YOU’LL NEED TO SUCCEED
Bring your technology expertise and drive for innovation to GDIT. The Cloud Infrastructure Manager must have:

• Education : Bachelor of Arts/Bachelor of Science

• Experience : 5+ years of related experience

• Technical skills : experience in infrastructure engineering/operations, including experience in large-scale, mission-critical environments; experience leading technical teams or managing infrastructure operations in on-premise, hybrid, and/or cloud context; hands-on experience with at least one major cloud platform (AWS GovCloud, OCI, or similar) in an operations or engineering leadership role; hands-on experience with enterprise virtualization (VMware), Linux (RHEL) and/or AIX administration, and large-scale storage/SAN environments; and experience operating in secure government, federal civilian, or other highly regulated environments, with familiarity in compliance and audit requirements.

• Security clearance level : Public Trust (DHS HQ EOD required to start; must be able to obtain DHS HQ Final Suitability)

• US citizenship required

• Role requirements : work location - hybrid from GDIT's offices in Herndon, Virginia; proven leadership and people-management skills, including coaching, performan