Production Reliability Engineer

ASX: Powering Australia's financial markets

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Why join the ASX?

When you join ASX, you’re joining a company with a strong purpose – to power a stronger economic future by enabling a fair and dynamic marketplace for all.

In your new role, you’ll be part of a leading global securities exchange with a strong brand. We are known for being a trusted market operator and an exciting data hub.

Want to know why we are a great place to work, click on the link to learn more.

www.asx.com.au/about/careers/a-great-place-to-work

We are more than a securities exchange!

The ASX team brings together talented people from a diverse range of disciplines.

We run critical market infrastructure, with 1 in 3 people employed within technology.  Yet we have a unique complexity of roles across a range of disciplines such as operations, program delivery, financial products, investor engagement, risk and compliance.

We’re proud to foster a workplace where diversity is celebrated and inclusion is part of our everyday culture. Our employee-led networks champion LGBTIQ+ inclusion, promote gender equality, accessibility and wellbeing, inspire giving and volunteering, and celebrate cultural and religious events, creating a sense of belonging for all. As an AWEI Bronze employer and member of the Champions of Change Coalition for gender equality, we’re committed to a fair and inclusive workplace where everyone can thrive.

As Technical Support Analyst you will provide first and second level technical support on all systems within the Markets Line of Business, this includes Trading (ASX and ASX24), Reference Data Management, Market surveillance, Market Announcements, Regulatory Data Feeds, BBSW, Clearing, Risk and Margining systems.

Your Responsibilities:

• Provision   of   2nd   level   support   for   ASX   Trade   and   its   interfaces   to   both   internal   and   external   customers   for   Production and   Business Continuity environments and supporting the Non-Functional Testing & IWT.

• Troubleshoot   issues   relating   to   ASX Trade,   customer   connections, Surveillance systems, Interfacing applications and internal Integrations involving complex data flows

• Undertake   the   day-to-day operations of   the   platforms,   including   Production   monitoring,   incident   resolution   and   management, problem identification, prioritisation and issue management for the various production, test and development environments.

• Maintenance   of   technical   documentation   required   by   the   team   for   operational   support

• Participate   in   non-functional   testing   and   requirement   reviews   required   by   projects   and   BAU   releases

• Assist in   the implementation   of software release through various environments.   Ensure Change Control process is closely adhered to, including appropriate risk assessments & mitigation actions, communications to the relevant business, technology, participants and vendor stakeholders

• The   role will   require   weekend   and   after-hour installation/upgrades and technology migrations to be part of support roaster.

• Understand   and   analyse   the   interdependencies   within   complex   systems,   troubleshoot   more   effectively   anticipating   how   changes   in one part of the system might impact other dependencies

Must have skills:

• 5+   years   supporting   high   availability,   performance   and time critical systems

• Methodical problem-solving   skills   such as root-cause analysis, post-issue follow-up, documentation and knowledge transfer

• Excellent   knowledge   of   ROMS   (SOL   server,   Oracle,   Postgres)   systems   including   SOL   scripting

• Excellent   technical   skills   hosting   and   maintaining   applications   on   MS   Windows   Servers   (2022)   and   Redhat   Linux.

• Experience   with   production   systems   alerting   and   monitoring   tools   (Splunk,   ITRS, Observability)

• Experience   with   DevOps   and Continuous   Integration   tools   (GITLAB,   Nexus, SonarOube)

• Strong   programming   and   scripting skills   with   PowerShell,   Bash,   Perl   or   Python

• Good   understanding   of   TCP/IP   networks   and   infrastructure   to diagnose   connectivity   issues.

Nice to have

• Passionate about solving problems, troubleshooting software issues and triaging environment issues.

• Excellent verbal and written communication skills with the ability to work with internal and external stakeholders

• Capital Markets industry experience such as understanding of Stocks and shares, derivatives markets, and the business processes related to clearing of member trades

• Lateral thinker - bring forward ideas that will automate repeatable tasks to reduce work effort and ensure quality deliverables

We make hiring decisions based on your skills, capabilities and experience, and how you’ll help us to live our values. We encourage you to apply even if you don’t meet all the criteria of this role.

If you need any adjustments during the application or interview process to help you present your best self, please let us know at [email protected].

At ASX Group, our diverse workforce is essential to build and maintain a fair and dynamic marketplace. We support flexible working and offer hybrid working options. Even if our roles are advertised as full-time, we encourage you to apply if you are interested in part-time or other flexible working arrangements.

We will arrange for successful candidates to have background checks, including reference and police checks, completed as part of the on-boarding process.

To be considered for this position, candidates must be legally authorised to work in Australia on a permanent basis without any restrictions.