Administrative Executive, HMG/BSCC
Description
[What the role is]
Administrative Executive, HMG/BSCC
[What you will be working on]
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Handle enquiries from the public through the Branch Service Line (HDB’s hotline) with professionalism. The enquiries can be on lease administration, housing maintenance, finance and car park matters.
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Promote, educate and guide callers on the use of HDB’s e-Services
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Provide case-specific advice and quality customer service to customers over the phone
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Keep abreast with latest policies and procedures so as to provide accurate information to customers
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Resolve customer’s queries effectively and escalate problems promptly
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Work as a team to ensure that call centre service KPIs are met
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Any other tasks assigned
[What we are looking for]
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Possess effective telecommunication & strong customer service skills
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Have a passion to deliver customer-centric service
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Proficient in English and another language
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Can size up customers’ enquiries accurately and document them quickly in the system
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Can handle stressful situations appropriately
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Be meticulous and independent
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Experience in customer service or call centre will have an added advantage
Successful candidates will be offered a 1+1 year contract.