Customer Advisor (Dutch)
Description
David Kennedy Recruitment is working with a global hospitality technology group that is seeking to onboard a Customer Advisor to join their team.
Position: Customer Advisor
Location: Athens, Greece
Work model: Hybrid
Employment type: Full-time
DUTIES AND RESPONSIBILITIES:
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Handle customer enquiries through email ticketing, inbound and outbound calls, Live Chat and WhatsApp, according to operational schedules and assigned support channels
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Develop strong knowledge of the Zenchef and CoverManager platforms to provide accurate, timely and high-quality technical support
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Process a high volume of daily customer requests efficiently by identifying needs and providing prompt solutions
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Identify and escalate complex technical issues and billing-related requests when required
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Handle customer information responsibly and with appropriate sensitivity
REQUIREMENTS
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Native or fluent Dutch (C1+) with excellent written and spoken communication skills
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English B2 minimum
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Previous experience in customer service, hospitality, or customer relations
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Strong customer-focused mindset with excellent communication skills
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Excellent written communication for email support
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Strong active listening and problem-solving skills
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Good computer literacy
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Ability to manage multiple tasks and prioritise effectively
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Ability to work efficiently in a fast-paced environment
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Understanding of handling sensitive customer data
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High level of empathy, particularly in time-sensitive hospitality situations.
BENEFITS
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Access to corporate gym facilities
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Daily performance allowances based on office or hybrid presence
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Performance-based bonuses and additional incentive programs
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Structured onboarding and training support
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And many others!!!