Patient Access Representative I
Description
Our patients are our number one priority! We're committed to giving children back their childhood!
Job Posting Title
Patient Access Representative I
Location
Frisco - Ambulatory Surgical Center
Additional Posting Details
Monday - Friday
7:30 am - 5:00 pm, 40 hours per week
Job Description
Duties/Responsibilities
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Greets patients/families in a professional and welcoming manner
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Functions as a liaison between patients, families, and staff
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Performs scheduling and registration process for appointments within the ambulatory setting
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Performs check-in and check-out for patient visits
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Obtains accurate collection of patient demographics, identification, insurance coverage, and other relevant information
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Promotes and assists patients/families in signing up for MyChart
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Provides guidance to patient/families about the financial screening process
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Abides by organizational and HIPAA guidelines, privacy practices, patient confidentiality, and patient rights
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Ensures patient receives necessary disclosure and privacy information, as well as obtains necessary legal and financial signatures
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Maintains patient information and documentation in electronic medical record
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Supports quality care through compliance with departmental and organizational policies and guidelines, and external agency guidelines, standards, or regulations
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Performs patient intake/referral process; appropriately scheduling patient appointments according to scheduling algorithm/protocols
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Maintains and distributes incoming departmental faxes
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Screens and routes inbound/outbound calls in a timely manner (messages, transfers, scheduling, questions, and other needs)
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Scans clinical record information and correspondence into patient’s electronic record
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Maintains scheduling, registration, and referral work queues in Epic
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Performs scheduling of new and/or follow-up patient visits, including but not limited to diagnostic and ancillary appointments (as needed); may require coordination with clinical team
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Maintains registration-related key performance indicators as determined by supervisor or manager
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Supports hospital and departmental performance improvement goals
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Supports departmental initiatives and change efforts
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Practices financial and resource stewardship
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Engages in strong communication, acts as team player in supporting mission and vision of organization, and abides by organization’s core values
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Additional duties as assigned
Required Skills/Abilities
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High School education or equivalent
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Preferred 2 years working in a medical office setting
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Preferred experience in insurance procedures
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Preferred experience in medical appointment scheduling
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