Field Service Engineer

As part of our growth strategy, Kardex India Private Ltd is seeking a motivated self-starter to join our Life Cycle Service Team in the role of Field Service Engineer for Pune, India. Position is home-based and reports to the Field Service Manager, Life Cycle Service, South Zone

Your tasks

PURPOSE OF THE ROLE

• Deal with all aspects of machine/unit performance and achieve a high level of first-time fix without the excessive use of parts.

• Provide first line trouble shooting and removal of root cause of faults.

• Escalate more complex/unusual issues to the appropriate individual/team ensuring that issue is resolved as efficiently as possible and in accordance with company policy and precedent.

• Customer satisfaction, constantly strive for an improved Customer Relationship Index, CRI

JOB RESPONSIBILITIES

Service requests:

• Install and commission Kardex range of products.

• Provide an excellent level of customer service in accordance with established policy.

• Deliver basic levels of customer product training.

• Communicate effectively with Customers and the line management at prescribed intervals.

• Accurately report on a visit-by-visit basis via appropriate documentation/call tracker in a timely manner.

• Respond to customer service requests as directed by the line management.

• Work with minimum supervision, always maintaining appropriate communication.

Problem Resolution

• Deal with all aspects of machine/unit performance and achieve a high level of first-time fix without the excessive use of parts.

• Provide first line trouble shooting and removal of root cause of faults.

• Escalate more complex/unusual issues to the appropriate individual/team ensuring that issue is resolved as efficiently as possible and in accordance with company policy and precedent.

REQUIREMENTS

• Education: Engineering/Diploma in Electrical/Mechanical/Electrical Engineering or related Technical Studies.

• Work Experience:  Min 3-5 years working experience, preferably in field service.

• Skills/competences/qualifications:

• Customer- and business-oriented

• Financial and commercial awareness

• Structured, self-organized and self-motivated

• Independent and team player

• Communication skills

• Interpersonal skills

• Personal effectiveness

• Project management/coordination

• Flexible

• IT-knowledge (especially Microsoft Office)

• Language :

• Local language(s) – native or fluent (both speaking and writing)

• Knowledge of Language(s) could be beneficial

• English – fluent (both speaking and writing)

• Hindi - fluent (both speaking and writing)

• Travel : Flexible to travel within state and interstate as required

BEHAVIOURS & COMPETENCE REQUIRED TO PERFORM THIS ROLE:

• Able to extract diagnostic data in order to ascertain root cause of reported fault.

• Logical and forward thinking when carrying out Routine Maintenance.

• Logical approach to fault analysis/problems.

• Able to follow laid down procedures and policies.

• Able to evaluate situations and respond appropriately.

• Self-motivated, self-disciplined and maintain positive attitude.

• Able to cope with varying levels of stress and pressure.

• Able to make decisions/judgements.

• Able to work beyond working hours if required (on weekends and public holidays).

• Collaborates & team effectively

• Open and easy communicator

• Ability to work under pressure and stressful conditions

• Service-minded

• Ability to influence change across multiple locations/functions and organizations

• Ability to Multitask

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