Chatbot Project Lead

In Customer Care and Trust & Safety, real people are on the other side of every decision. You're the reason why our users feel safe using Fiverr, and you take that seriously. From quality assurance specialists to fraud analysts, those we're looking for are stakeholder-savvy and treat every case like it's the only one that matters. So if you're methodical when the details affect people’s livelihoods, we want to hear from you.

Join our dynamic Customer Care team as a Chatbot Project Lead, taking the reins on our chatbot roadmap and stakeholder communication. This is a critical role stepping in to guide a talented team, ensuring seamless project delivery and strategic alignment as we enhance our AI-powered customer solutions.

• You are a true Quality Executioner at heart, thriving on meticulous execution and a commitment to seeing projects through to completion with exceptional detail and efficiency.

• Bring a proven ability to develop and manage comprehensive chatbot strategies and roadmaps, aligning them with broader business objectives.

• Possess strong stakeholder management and communication skills, adept at building consensus and articulating complex information clearly across different audiences.

• Demonstrate experience in mentoring and leading team members, fostering their development and providing hands-on support.

• Exhibit a deep understanding of data analysis and KPI monitoring, using insights to drive measurable improvements and strategic pivots.

• Hands on experience with AI Chatbot prompting providing customer facing solutions

• Fluent English is a must

Nice to have

• Familiarity with the Forethought platform

Working with AI

AI is integral to this role, with a focus on utilizing platforms like Forethought for advanced prompting and chatbot optimization. You'll leverage AI to analyze performance data, identify trends, and drive strategic improvements, while your human expertise will guide the overarching strategy, mentor the team, and ensure seamless stakeholder communication and alignment with business goals.