Product Owner II - Customer Experience & The Way We Work Enablement (Hybrid)
Description
Overview:
As part of the Customer Experience and The Way We Work Enablement organization within Enterprise Platforms, the Product Owner II owns customer/employee research and portfolio management products . R epresenting the voice of the customer and stakeholders while also aligning with business strategy , the Product Owner II defin es and articulat es new opportunities , working in close concert with key stakeholders, including senior leadership and a dedicated agile team . They define the product vision and roadmap, prioritize the backlog, anticipate client needs , and serve as the primary communicator between stakeholders and teams while evaluating product progress at each iteration.
Location:
This role follows a hybrid work model, requiring onsite presence four days per week at one of M&T Bank’s regional offices. Candidates must reside within a reasonable commuting distance to one of the following locations:
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345 Main Street, Buffalo, NY
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115 Federal Street, Boston, MA
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1 Light Street, Baltimore, MD
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1350 I Street NW, Washington, DC
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1100 North Market Street, Wilmington, DE
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277 Park Avenue, New York, NY
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850 Main Street, Bridgeport, CT
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77 Pine Street, Burlington, VT
Primary Responsibilities:
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Build and own the vision , roadmap , and backlog of the Qualtri cs, User Zoom, User Research, and User Interviews customer/employee research suite and Service Now SPM, the enterprise portfolio management tool.
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Represent the voice of the customer within the team and convey story details to the team; make autonomous decisions, quickly and thoughtfully, to move delivery forward in alignment with overall product vision and strategy.
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Work directly with the delivery team to create appropriate analytics and other communication tools for internal team and stakeholder use to show progress.
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Participate in all team activities and ceremonies.
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Use a matrixed influencing approach to work with essential business partners throughout the organization, often at a more senior level and irrespective of hierarchy or divisions, advocating for the benefit of the customer.
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Understand and engage with your customers.
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Focus on outcomes over outputs, incorporating design thinking methods and analytics to inform product design.
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May act on behalf of the Senior Product Owner during absence s .
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Promote an environment that supports belonging and reflects the M&T Bank brand.
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Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable
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Complete other related duties as assigned
Managerial/Supervisory Responsibilities:
No direct management responsibility, but while an individual contributor, the jobholder must manage activities through influence, accountability and ownership, functioning in an agile environment.
Education and Experience Required:
Bachelor’s degree and a minimum of 6 years’ business, analytical, technical and/or product experience, or in lieu of a degree, a combined minimum of 10 years’ higher education and/or work experience, including a minimum of 6 years’ business, analytical, technical and/or product experience .
Education and Experience Preferred:
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Prior experience prioritizing across competing priorities and quickly-changing landscape
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Prior experience actively seeking out multiple opinions, yet making independent decisions and influencing positive outcomes
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Understanding of Design Thinking principles
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Knowledge of product design and development best practices
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Knowledge of Agile and Lean principles and practices
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Experience working in partnership with user experience teams on product design
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Experience developing/managing digital capabilities
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Strong verbal and written communication skills
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Specific subject matter expertise as required by assigned product
M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $136,000.00 - $226,600.00 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.
Location
Wilmington, Delaware, United States of America