Sr. Support Engineer 2 - L1 Ops, L1 support, Infra, Azure, Windows, Monitoring tools
Description
Scope
We are looking for an enthusiastic L1 Infra Engineer (8-10 years) to join our IT/Infrastructure team. (Immediate Joiners Preferred)
The ideal candidate should have a foundational understanding of IT infrastructure, networking, cloud computing (preferably Azure), databases, and server administration (Windows/Linux).
This role focuses on infrastructure monitoring, incident management, and L1 operational support across cloud, server, network, and database environments. Strong communication skills and a willingness to learn are key to success.
Our current technical environment
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Networking: Good understanding of Networking concepts
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Operating Systems: Familiarity with Windows/Linux administration (installation, user management, log analysis).
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Databases: Basic Database knowledge - SQL/Oracle - queries, backups, user access
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General: Strong troubleshooting, analytical, and communication skills.
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Exposure to monitoring/ticketing tools like Zabbix/Splunk/AppD
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Familiarity with ITIL processes (Incident, Problem, Change Management)
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Certifications like CCNA/MCSA/RHCSA preferred
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Willingness to learn and work in a 24x7 support environment
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Hands-on L1 support experience in IT infrastructure
What you’ll do
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Monitor Azure resources, servers, databases, networks, and applications using dashboards & monitoring tools.
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Track and resolve service alerts, ensuring timely updates in ticketing systems.
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Incident Management
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Perform L1 triage and troubleshooting for incidents across servers, networks, and databases.
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Escalate issues to L2/L3 teams as required.
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Document incidents, root causes, and resolution steps for knowledge sharing.
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Server & Infrastructure Support
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Assist in administering Windows and Linux servers (user management, basic services, patching support).
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Support basic tasks in Active Directory, access management, and resource provisioning.
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Perform basic troubleshooting of network components (connectivity, DNS, firewall basics).
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Assist in monitoring and basic maintenance of databases (SQL, Oracle, PostgreSQL) including connectivity, space utilization, and backup checks.
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Collaboration & Governance
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Collaborate with cross-functional teams (Infra, Cloud, DB, Network, Security).
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Support compliance, security, and governance requirements as per company policy.
What we are looking for
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Basic understanding of IT infrastructure components (Servers, Storage, Networking, Active Directory).
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Networking & Database Support
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8-10 years of experience in L1 Infra, monitoring, windows/linux admin, ITIL, Incident management
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Exposure to database technologies (SQL/Oracle/Postgres) with basic admin/troubleshooting knowledge.
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Familiarity with Windows & Linux administration (services, users, patching, logs).
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Knowledge of incident management and ticketing tools (ITIL Process).
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Troubleshooting and problem-solving skills with a logical approach.
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Good communication and documentation skills.
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Azure Fundamentals certification (AZ-900).
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Basic knowledge of automation (scripts, monitoring alerts handling).
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Familiarity with cloud security, backup & recovery concepts.
Our Values
If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.