Patient Access Representative (PRN)

Patient Access Representative (PRN)

The   Patient Access Representative (PAR)   plays a crucial role in the emergency center's operational efficiency by ensuring a smooth check-in and check-out process for patients. The role requires   strong communication   skills, organizational abilities, and a commitment to   maintaining   patient confidentiality and safety.   This position is integral to fostering a supportive and efficient environment in the Emergency Center, ensuring patients receive the care they need while upholding the standards of the healthcare facility.

ESSENTIAL JOB RESPONSIBILITIES

Front Desk Operations:

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Greet patients and guests with a cheerful demeanor

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Determine   necessary services and direct patients accordingly

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Collect demographic information and ensure proper signatures for billing accuracy

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Maintain logs of patient information and manage phone inquiries professionally

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Manage office supplies and   maintain   a clean and welcoming environment

Financial Responsibilities:

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Collect payments via cash, checks, and credit card for co-pays and account balances

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Maintain   an accurate   financial ledger and perform daily reconciliation of patient accounts

Facility Cleanliness:

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Assist   in   maintaining   the overall cleanliness of the facility, including patient areas and restrooms

Communication Skills:

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Interact courteously with patients, families, physicians, and team members, upholding the Emergency Center's core values

Professional Development:

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Attend monthly staff meetings and engage in performance improvement activities

Other Duties:

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Assist   management with   additional   tasks or   projects as   assigned

QUALIFICATIONS

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High School Diploma or equivalent

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Minimum of 2 years of experience in a Patient Access Representative role within a Hospital, ER, or Clinic

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Previous   experience in medical registration, admitting, and scheduling in an ER setting is preferred

NON-ESSENTIAL JOB FUNCTIONS:

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Support patient care areas by ensuring   appropriate supplies   are stocked

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Assist   with patient restraint procedures and documentation as needed

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Attend scheduled meetings as   required

JOB COMPETENCIES:

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Proficient in navigating and   utilizing   Electronic Medical Records (EMR)

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Understanding and compliance with Hospital Policies and Procedures

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Commitment to ongoing education and professional development

PHYSICAL REQUIREMENTS:

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Constant: Vision (various forms), Hearing, Speaking, Manual dexterity, Mobility

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Frequent: Bending, Squatting, Twisting, Lifting to 20 lbs. unaided, 50 lbs. with   assistance

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Occasional: Climbing, Kneeling, Distinguishing colors

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Rarely: Exposure to electric shock and confined spaces

WORK ENVIRONMENT :

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OSHA Category I: Routine exposure to blood, bodily fluids, or other potentially infectious materials