Junior/Medior Customer Care Specialist with Danish language (m/f/n)

Summary
Our technical support team is looking for a new member with an interest in this area, professional communication style and active both Danish and English to support our customers using ESET products and solutions. Build your professional know-how at ESET. For this position we welcome fresh graduates as well as candidates with similar experience willing to broaden their horizons.

Job description

As customer care specialist you will

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Provide basic sales and technical support to our customers and partners

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Manage incoming calls and emails in expected quality and quantity

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Solve basic customer issues

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Delegate more complex problems to teams responsible

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Cooperate with higher level customer support teams

What do we expect from you

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Fluent in Danish language (C1-C2 level)

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Have English on good spoken and written level (ideally B2)

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Fluent Slovak language is a plus/not mandatory

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Be active OS Windows user

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Having previous experience with customer support or assistance is warmly welcomed/not mandatory

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Have focus on meeting goals

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Speak in a professional tone of voice

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Like to learn new things and be flexible in finding solutions

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Show ownership and sense of responsibility for your tasks

Basic wage component (gross): from 1350 Euro (fresh graduate)

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The final wage is adjusted based on the experience and seniority level.

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Financial bonus based on performance paid twice a year up to 10% from the base salary paid during the evaluation period (normally 6 months)

#LI-LV1 #LI-Hybrid #entrylevel

Benefits

Health & well-being

• BenefitPlus

• Healthcare (check-ups/annual programs)

• Multisport card

• Travel card "električenka"

• Supplementary pension saving

• Sick days

Family

• Marriage allowance

• Childbirth allowance

• Parental contribution

• ESET family events (Family day, St.Nicholas)

Office

• Refreshments in the office (fruits, coffee, soft drinks)

• Let´s get together breakfast

• Activity room, quiet room

• ESET events (Žranica, Christmas party..), teambuildings

Other

• Loyalty allowance

• Loyalty extra days off

• Loyalty cake

• Loyalty glass award

• Refer a friend

• Christmas presents

• Discounts from external providers

Primary location
Bratislava

Additional locations

Time type
Full time