Operations Supervisor

Core Responsibilities

1.Health & Safety

• Promote a proactive safety culture across the depot and on the road.

• Identify and resolve unsafe behaviours or conditions.

• Support compliance with Arriva’s HS&E Management System and safety initiatives.

2. Customer Experience

• Provide professional, friendly responses to customer inquiries.

• Investigate complaints and ensure preventative actions are implemented.

3. People Management

• Ensure timely driver attendance and briefing; allocate vehicles and duties effectively.

• Maintain uniform and appearance standards.

• Support employee development and foster a culture of Equality, Diversity & Inclusion.

• Accurately manage absence records and enforce HR policies.

• Build constructive relationships with Trade Union representatives.

4. Operational Excellence

• Oversee day-to-day bus service operations ensuring all duties are covered.

• Manage and record lost mileage and service disruptions.

• Collaborate with Engineering to ensure vehicle availability.

• Monitor KPIs and local objectives to maintain service quality.

5. Financial Oversight & Decision-Making

• Ensure accurate timekeeping and wage input.

• Optimise duty planning and manage overtime for cost efficiency.

• Use data and tools to support operational decision-making.

6. Continuous Improvement & Innovation

• Maintain up-to-date KPI data.

• Share best practices and contribute to operational improvements across the business.

7. Corporate Social Responsibility

• Uphold Arriva’s brand, values, and community engagement in all interactions.

Essential Requirements

• Supervisory experience in a staff or resource management role

• Understanding of Health & Safety legislation and standards

• Valid First Aid certificate (or willingness to obtain)

• Strong communication, coaching, and interpersonal skills

• Customer-focused mindset

• Proficient IT skills

• Ability to influence and lead teams

• Organised and decisive under pressure

• Knowledge of the PCV/HGV industry

• Experience working in partnership with Trade Unions

• Flexible, self-motivated, and resilient