Global O2C Process Owner - Customer Order Management

Armacell provides numerous and diverse career opportunities.   Add your talent to ours and make a difference around the world!

Take ownership of Armacell's global Customer Order Management process, shaping a future-ready Customer Service model and driving standardisation across every region.

Your Tasks

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Own the end-to-end global Customer Order Management process as design authority

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Define and maintain global process standards, policies, SOPs and governance

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Develop the new Customer Service operating model, including organisation and governance

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Drive process harmonisation, reviewing and approving local deviations

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Collaborate with Global Process Owners across Customer Management and Billing & Collection

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Define and maintain global KPIs, KAIs and performance frameworks

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Own the continuous improvement roadmap, including automation and AI-enabled solutions

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Act as business lead and design authority for S/4HANA and transformation initiatives

Your Profile

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10+ years of experience in Customer Service, Order Management or Order-to-Cash

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Proven track record in global process ownership , governance and operating model design across multiple regions

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Strong SAP ERP experience, preferably including S/4HANA transformation programmes

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Strong understanding of process controls, compliance and audit expectations

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Fluent English

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Experience leading business harmonisation and stakeholder management in a global matrix an advantage

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Knowledge of AI-enabled solutions in and outside S/4HANA an advantage

Our Offer

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Armacell offers a competitive salary package according to your experience and skillset

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Flat hierarchies and short decision-making paths

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Respectful and inclusive work culture in an international environment

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Integration Events (Family day, Global Armacell Day)

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Hybrid working model (3/2 – office/home)

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Luxmed – Medical Care Package

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Multisports Card

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Life Insurance

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…

#LI-Hybrid

#LI-AH1

Time Type

Full time