Senior Manager, EVS

About Seminole Hard Rock Hotel & Casino Hollywood

Seminole Hard Rock Hotel & Casino Hollywood is the flagship casino resort of Hard Rock International, owned by the Seminole Tribe of Florida. This world-renowned entertainment, gaming and hospitality destination unveiled a $1.5 billion expansion on Oct. 24, 2019.   New offerings include 638 upscale guestrooms in the first-ever Guitar Hotel, 168 luxury guestrooms and unique swim-up suites in the adjacent Oasis Tower at Seminole Hard Rock Hotel & Casino Hollywood, and 465 newly redesigned guestrooms in Hard Rock Hotel for a combined room count of 1,271 throughout the resort. Additional   amenities include the lush, “Bora Bora” style lagoon with private cabanas and butler service; a 42,000 square-foot Rock Spa® & Salon; a 13.5-acre recreational water experience for swimming, kayaking and paddle boarding; 19 dining outlets and 20 bars and lounges; an expansive gaming floor with 3,100 slots, 195 table games and a 45-table poker room; 120,000 square feet of premier meeting and convention space including a 38,000 square-foot, carpeted exhibition hall; and a 26,000 square-foot retail promenade. The highly anticipated Hard Rock Live entertainment venue with a 7,000-person capacity, will showcase A-list entertainers, comedy acts, Broadway performances, sporting events and live broadcast productions. The integrated resort is located on 87 acres of the Hollywood Seminole Reservation along State Road 7 (U.S. Highway 441), and is 10 minutes from Fort Lauderdale/Hollywood International Airport and 30 minutes from downtown Miami and Miami International Airport. For more information, visit us online at www.seminolehardrockhollywood.com , call 800-937-0010 or follow us: Facebook: SeminoleHardRockHollywood, Twitter: @HardRockHolly, Instagram: @HardRockHolly.

Benefits & Perks:

We offer rockin' benefits that include Medical, Dental, Vision & Life Insurances, 401K, Paid time off, Annual Bonus Opportunity & much more! Please visit www.gotoworkhappy.com/benefits to see our full list of benefits!

Job Description

Essential duties include, but are not limited to

• Exhibit conduct in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and procedures.

• Oversees the daily operation of the Environmental Services Department, including work assignments, staffing, productivity, and service standards.

• Leads, coaches, and develops EVS Team Members and leadership staff to ensure consistent execution of departmental standards.

• Performs detailed operational inspections to identify cleanliness, service, safety, and process improvement opportunities.

• Establishes and maintains cleaning standards, procedures, schedules, and quality-control programs for assigned areas.

• Monitors daily operations and ensures EVS services are delivered efficiently, consistently, and in accordance with established standards.

• Develops and supports the annual departmental budget and business plan. Monitors expenses, supplies, equipment, labor, and other operational costs to ensure compliance with budgetary guidelines.

• Ensures appropriate staffing levels and scheduling strategies to effectively manage labor costs while maintaining outstanding guest service.

• Interviews, hires, trains, schedules, appraises, coaches, counsels, and supervises directly assigned personnel. Oversees the same for indirect reports.

• Develops, administers, and completes action plans related to Guest Satisfaction, Team Member Satisfaction, operational performance, and financial performance.

• Serves as a key point of contact for guest feedback related to cleanliness and environmental services and ensures timely follow-up and resolution.

• Ensures compliance with administrative policies, procedures, safety rules, health regulations, and applicable sanitation standards.

• Develops Team Members’ knowledge and skills through education, training, coaching, and corrective counseling.

• Selects, trains, coaches, counsels, appraises, and retains direct reports who consistently demonstrate behaviors that reinforce the Company’s Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion, and Dedication.

• Demonstrates commitment to assisting in the development of Seminole Tribe members participating in the Tribal Career Development program. When a Seminole Tribe member’s assignment falls within the direct area of responsibility, serves as a mentor/career advisor and provides required progress reports and information.

• Ensures prompt and discreet notification to appropriate management and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.

• Maintains effective communication and collaboration with Housekeeping, Facilities, Engineering, EVS Front Office, Banquets, and other operational departments as necessary.

• Evaluates cleaning processes, equipment, chemicals, technology, and work methods to identify opportunities to improve efficiency, quality, and Team Member productivity.

• Supports the implementation and utilization of cleaning technology, equipment, automation, and other initiatives designed to improve operational efficiency.

• Ensures proper inventory control, storage, handling, and use of cleaning chemicals, supplies, and equipment.

• Maintains accurate operational records, productivity reports, inspection results, work schedules, and other departmental documentation.

• Promotes positive guest and Team Member relations at all times.

• Maintains a clean, safe, and hazard-free work environment within areas of responsibility.

• Must have a strong understanding of Environmental Services, sanitation, and cleaning processes and procedures within a large-scale hospitality environment.

• Ability to deliver a service level that creates an atmosphere that makes guests want to return, giving each guest a positive and memorable entertainment experience.

• Demonstrates a commitment to routinely go above and beyond in the accomplishment of position responsibilities to achieve organizational goals.

• Must present an image of excitement, enthusiasm, and professionalism while maintaining a positive and approachable demeanor.

• Ability to work flexible schedules, including nights, weekends, and holidays.

• Performs other duties as assigned.

Qualifications

• Bachelor’s degree in Business, Hospitality, Facilities Management, Environmental Services, or related area of study preferred.

• A minimum of five (5) years of management-level experience in a large-scale, high-quality hospitality, hotel, casino, healthcare, or similar environment, with experience overseeing a large operational department. Four Diamond or above hospitality experience preferred. An equivalent combination of education and experience may be considered.

• Proven track record of delivering excellent Guest Service Scores and maintaining high standards of cleanliness and service.

• Demonstrated ability to lead quality-improvement initiatives and develop action plans addressing guest experience, cleanliness, service, productivity, and operational opportunities.

• Strong knowledge of commercial cleaning processes, sanitation standards, cleaning chemicals, equipment, and best practices.

• Preferred background with the following systems: Microsoft Office Suite, LMS, Kronos, HOT SoS, and MMS. Strong Microsoft Excel skills preferred.

• Must have excellent attention to detail and be extremely organized.

• Excellent listening and communication skills required.

• Must possess excellent interpersonal and leadership skills.

• Demonstrated ability to effectively manage labor, productivity, supplies, equipment, and departmental expenses.

• Demonstrated ability to lead and develop Team Members and supervisors in a fast-paced, high-volume hospitality environment.

• Commitment to routinely go above and beyond in the accomplishment of position responsibilities in an effort to contr