Sales Manager – AI & Contact Center Solutions

ManagerHybrid
CompanyIDT
LocationGuatemala City
CategorySales & Marketing
DepartmentIDT Corporation
SeniorityManager
WorkplaceHybrid
Posted2026-09-02
Vialever

Description

Net2phone is seeking an AI Agent Sales Lead to drive the go-to-market strategy and revenue growth of its new AI Agent product. This role combines strong commercial leadership with a solid understanding of artificial intelligence and
conversational technologies.

The ideal candidate will build and lead a specialized sales team, define the sales strategy for this new product line, and act as a subject-matter expert who can credibly speak to prospects and partners about AI-driven customer engagement.

Key Responsibilities:

  • Lead, coach, and grow a sales team dedicated to selling the AI Agent product across phone, chat, and other

supported channels.

  • Define and execute the go-to-market and sales strategy for AI Agent, including pricing positioning, target segments,

and sales playbooks.

  • Set individual and team sales targets, track pipeline health, and report on performance against revenue goals.
  • Act as a product and AI subject-matter expert in customer and partner conversations, presentations, and demos.
  • Translate the AI Agent products technical capabilities (natural language processing, conversational AI, automation)

into clear business value for prospects.

  • Collaborate closely with Product, Marketing, and Customer Success teams to align messaging, gather market

feedback, and refine the product roadmap.

  • Develop training materials and enablement programs to ensure the sales team can effectively position AI Agent

against competitors.

  • Build and manage a pipeline of enterprise and mid-market prospects, including direct involvement in complex or

strategic deals.

  • Monitor market trends in conversational AI and customer experience automation to keep the sales approach

current and competitive.

  • Establish KPIs and reporting cadences for the AI Agent sales function and present results to senior leadership.

We Offer:
Competitive salary
Bonuses
A great and positive workplace
Parking Subsidy
Life and Medical Insurance
Benefits and Discounts
Growth opportunities
Benefits by law (Bono 14, Aguinaldo, IGSS, IRTRA, Vacations)