Partner - Enterprise Risk Advisory

Partner - Enterprise Risk Advisory

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Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
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Job Description

Senior Delivery Leader, Risk Advisory Managed Services

Role Overview

We are seeking an accomplished and strategic delivery leader to lead the end-to-end delivery of our Enterprise Risk Consulting business. This role is responsible for overseeing the successful execution of complex, knowledge-intensive advisory and managed services engagements, ensuring exceptional client outcomes while driving operational excellence, innovation, and profitable growth.

The ideal candidate brings significant experience leading large-scale advisory or consulting delivery organizations within a Big 4 consulting firm, a Global Capability Center (GCC), Global Business Services (GBS) organization, or a Center of Excellence (CoE). They will have successfully managed multidisciplinary teams delivering risk advisory, governance, compliance, controls, internal audit, regulatory, or other knowledge-based services beyond transactional operations.

As a member of the leadership team, this individual will build a high-performing delivery organization that is future-ready, technology-enabled, AI-powered, and capable of scaling across multiple solutions and industries.

Key Responsibilities

Delivery Leadership

• Own the overall delivery strategy and execution for the Enterprise Risk Consulting portfolio.

• Ensure consistent delivery excellence across client engagements while meeting quality, timeliness, commercial, and contractual commitments.

• Establish governance frameworks, delivery standards, operating rhythms, and performance management mechanisms across engagements.

• Drive client satisfaction through proactive risk management, issue resolution, and continuous service improvement.

Operational Excellence

• Deliver against key operational and business KPIs including:

• Service quality

• Client satisfaction

• SLA/KPI adherence

• Productivity

• Utilization

• Gross margin

• Delivery efficiency

• Continuously improve delivery processes through standardization, automation, lean practices, and data-driven decision-making.

• Build scalable delivery models capable of supporting growth across multiple service lines.

Workforce Planning & Talent Leadership

• Own workforce planning, capacity management, and staffing across the managed services portfolio.

• Ensure optimal resource allocation balancing client needs, utilization, employee development, and business priorities.

• Lead the hiring strategy in partnership with Talent Acquisition to build high-quality, future-ready teams.

• Build strong succession pipelines for critical delivery and leadership roles.

People Development

• Lead, mentor, and develop delivery managers and consulting teams.

• Drive career progression, performance management, coaching, and leadership development.

• Create a culture of continuous learning, accountability, collaboration, and high performance.

• Champion structured learning programs, certifications, and capability-building initiatives.

• Drive cross-skilling and upskilling initiatives to increase workforce fungibility across solutions, industries, and service offerings.

Technology, Innovation & AI

• Partner closely with Technology, Digital, and Product teams to transform delivery through automation and digital enablement.

• Identify opportunities to build reusable assets, accelerators, platforms, and AI-enabled solutions.

• Lead the adoption of Agentic AI, GenAI, workflow automation, analytics, and intelligent knowledge systems within delivery operations.

• Reimagine operating models to improve productivity, reduce delivery effort, and enhance quality while maintaining strong governance.

• Foster a culture of innovation and continuous experimentation.

Business Partnership

• Collaborate closely with Consulting, Client Relationship, Sales, and Solution teams to support business growth.

• Provide delivery insights during solution design, transition, and large deal pursuits.

• Support proposals, client presentations, due diligence activities, and strategic pursuits by bringing delivery expertise and operational perspective.

• Act as a trusted advisor to internal stakeholders on delivery strategy and execution.

Success Measures

Success in this role will be measured through:

• Consistent achievement of delivery KPIs and client commitments

• High client satisfaction and engagement health

• Gross margin and profitability performance

• Workforce utilization and productivity improvements

• Reduced delivery risk and operational issues

• Employee engagement, retention, and leadership pipeline strength

• Capability development and workforce fungibility

• Successful implementation of technology-enabled delivery improvements

• Adoption of AI-enabled operating models and reusable delivery assets

• Scalable, standardized delivery practices supporting business growth

Qualifications

• Bachelor's degree in Business, Commerce, Engineering, Technology, Finance, or a related discipline.

• MBA or equivalent postgraduate qualification preferred.

• Professional certifications such as CA, CPA, CIA, CISA, CRISC, PMP, Lean Six Sigma, or equivalent are advantageous.

Experience

• Progressive experience leading consulting, advisory, or managed services delivery organizations.

• Demonstrated leadership experience within one or more of:

• Big 4 consulting firms

• Global Capability Centers (GCC)

• Global Business Services (GBS)

• Centers of Excellence (CoEs)

• Consulting-led managed services organizations

• Strong experience leading knowledge-intensive operations in areas such as:

• Risk Advisory

• Internal Audit

• Enterprise Risk Management

• Governance, Risk & Compliance (GRC)

• Regulatory Compliance

• SOX/Internal Controls

• Third-Party Risk

• Experience managing large, geographically distributed, multidisciplinary teams.

• Proven success in workforce planning, talent development, delivery governance, and operational transformation.

• Demonstrated experience driving digital transformation, automation, AI adoption, and productivity improvement within delivery organizations.

• Experience working closely with consulting partners, business leaders, clients, and technology teams in complex, matrixed organizations.

Leadership Competencies

• Strategic and systems thinker with strong commercial acumen.

• Exceptional people leadership and coaching capability.

• Strong stakeholder management and executive presence.

• Customer-centric with a focus on delivering measurable business outcomes.

• Data-driven decision maker with a continuous improvement mindset.

• Highly collaborative with the ability to influence across functions.

• Comfortable leading t