Retail Operations Manager, KSA
Description
Lenskart is one of the world's fastest-growing eyewear brands 2,500+ stores and counting across India and a fast-expanding international footprint. Behind every store, every shelf, and every campaign sits a single question: what do we put in front of the customer, and why? That's the question this role owns.
About the role
Lead multi-store retail operations across KSA, driving sales, profitability, customer experience, operational excellence, and team productivity, while ensuring compliance with KSA regulations.
Key Responsibilities
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Own sales, revenue, profitability, and key retail KPIs across stores.
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Lead and develop Area/Store Managers and frontline teams.
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Ensure consistent store operations, SOPs, VM, and customer service standards.
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Drive optical excellence, including eye-testing quality and customer experience.
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Manage manpower, rosters, productivity, attrition, and performance.
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Control inventory, shrinkage, stock availability, and operational costs.
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Monitor customer KPIs, complaints, and service quality.
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Support new store openings, expansion, and location development.
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Ensure KSA regulatory, Saudization, and licensing compliance.
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Use retail data and analytics to identify gaps and drive corrective actions.
Ideal Profile
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7–10+ years in retail operations; optical/eyewear experience is preferred.
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Strong multi-store/multi-city KSA experience.
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Proven track record in sales and team leadership.
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Strong commercial and analytical skills.
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Proficiency in Arabic & English is preferred.
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Bachelor's degree in Business/Retail Management or a related field.