Customer Support Technician (Czech/Slovak)
Description
David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit Czech/Slovak speaking Customer Support Technician to support customers of gaming platform for their office in Budapest .
Position: Customer Support Representative
Location: Budapest, Hungary
Work model: on-site
Employment type: Full-time
Remuneration: Base salary + performance bonuses (after 3rd month of employment).
DUTIES AND RESPONSIBILITIES:
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Handle incoming customer contacts and respond to product, service and pre- and post-sale enquiries
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Provide customer support and troubleshooting for gaming products, software and connectivity issues
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Resolve customer complaints by taking ownership of each case and ensuring appropriate follow-up
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Gather required information and accurately document customer interactions in internal systems
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Provide clear and easy-to-understand explanations of technical information and product features
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Ensure all customer interactions comply with quality standards, consumer safety regulations, GDPR and internal procedures
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Escalate potential product safety, regulatory and other important issues through defined channels
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Act as a brand advocate by delivering excellent customer service and promoting products, features, benefits and associated services where appropriate
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Log customer interactions and manage knowledge base information according to established procedures
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Participate in required training, calibration and quality sessions
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Share recurring customer issues, process gaps and improvement opportunities with Team Managers or Leads
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Meet defined performance, quality and behavioural targets.
REQUIREMENTS
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Czech/Slovak language at B2/C1 level and English B2 level
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Secondary or higher education
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Strong interest and aptitude in consumer electronics and gaming technology
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Ability to understand and explain connectivity, tuning and technical product details in a simple and clear way
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Basic knowledge of consumer products, software and PC connectivity issues
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Previous experience in customer service, consumer care or a contact centre is preferred
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Excellent verbal and written communication skills
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Excellent knowledge of MS Office tools, including Word, Excel, PowerPoint, Access and Outlook
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Good computer literacy and ability to capture data accurately
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Strong customer orientation, empathy and problem-solving skills
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Ability to recognise sales opportunities and promote relevant products, features and services
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Ability to work effectively in a flexible and busy contact centre environment
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Comfortable working towards performance targets and having customer interactions monitored
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Professional, reliable and proactive approach
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Willingness to take personal initiative for technical and professional development
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Ability to safeguard sensitive and confidential company information.
BENEFITS
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Competitive salary and performance-based incentives and language bonus
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Comprehensive health, dental, and vision insurance
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Opportunities for professional growth and career development within a global technology leader
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Meal allowance
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Relocation support
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A collaborative and supportive team environment
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And many others!!!